THE MEMORIAL TOURNAMENT!

Registration for the 2018 Memorial Tournament will open in March 2018. If you have not volunteered in the past and are interested in becoming a 2018 volunteer, create an account to receive email updates regarding 2018 volunteer registration.

Volunteer FAQs

Where is the Volunteer Center and what are the hours?

The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  Access to the Volunteer Center is limited to volunteers while working and in full uniform. Complimentary coffee and breakfast snack is available for early a.m. shifts. Water is available all day.      

On Sunday, May 28 only, please park in the Dunniker parking lot.  It located on Dunniker Park Drive.  Park ONLY inside the fencing, find gate opening in fence and walk to the Volunteer Center.  
During the tournament, May 29 - Jun 4, you need to park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  

Volunteer center hours are:
Sunday, May 28, 10 am – 4 pm
Monday, May 29, 9 am – 4 pm 
Tuesday – Sunday, May 30 – June 4, 7 am – 6 pm

How can I make a change or cancel a volunteer shift?

Please contact your committee chair.  Any changes need to be made by a committee chair, so that packets and shift information can be updated.  

How do I return my badges if I cancelled my shifts?

You have a few options.  Please mark on the packet who it is from.

1.  You can mail the badges and parking pass back to:
Muirfield Village Golf Club
5750 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

2.  You can bring the badges and parking pass to the gatehouse.
Muirfield Village Golf Club
5750 Memorial Drive 
Dublin OH 43017
Attn: Denise McBride

3.  You can bring the badges and parking pass to Will Call.
HSN Sports
6189 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

It is at the SW corner of Muirfield Drive and Memorial Drive.
The hours are Monday, May 29, 9 AM - 5 PM
Tuesday - Saturday, May 30 - Jun 3, 7 AM - 7 PM

What, when and where is packet pickup?

--- New Location --- Packet pickup is on Wednesday, May 10 from 5:00pm to 7:00 pm at Wendy's International Corporate Headquarters, Thomas Conference Center, One Dave Thomas Blvd., Dublin, OH.  Your final volunteer schedule and credentials will be distributed by your Lead Committee Chair. All volunteer requests will be considered but not guaranteed.

Please note:  Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Wednesday, May 10, 2017, you will be sent instructions to obtain your Volunteer Credentials. 

If you purchased a uniform on line, please get your packet first, since your uniform order sheet will be stapled to your packet.  

This is NOT the volunteer party.  Please see Tee-Off Party under VOLUNTEER RESOURCES for more information.  

What if I didn't order my uniform shirt on line and cannot make it to Credentials (Packet) Distribution to purchase a shirt?

Please go to the Volunteer Center any time prior to your shift to purchase the uniform shirt.  Traffic could be backed up, so please give yourself plenty of time to get to the tournament and volunteer center.  

Volunteer Credentials will be available for pick-up and shirts available for pickup or purchase during Tournament week inside the Main Gate at the Volunteer Center located on the west side of the chipping green by the Driving Range.

On Sunday, May 28 please park in the Dunniker parking lot.  It located on Dunniker Park Drive.  Park ONLY inside the fencing, find gate opening in fence and walk to the Volunteer Center.  
During the tournament, you need to park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  

The Volunteer Center hours are:

  • Sunday, May 28, 10 am – 4 pm
  • Monday, May 29, 9 am – 4 pm
  • Tuesday – Sunday, May 30 – June 4, 7 am – 6 pm

What if I can't make it to credentials distribution (packet pick up) on May 10th?

Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Wednesday, May 10, 2017, you will be sent instructions to obtain your Volunteer Credentials.  Your next opportunity is May 28- Jun 4 at the Volunteer Center, located on the west side of the chipping green by the Driving Range.

On Sunday, May 28 please park in the Dunniker parking lot.  It located on Dunniker Park Drive.  Park ONLY inside the fencing, find gate opening in fence and walk to the Volunteer Center.  
During the tournament, you need to park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  

The Volunteer Center hours are:

  • Sunday, May 28, 10 am – 4 pm
  • Monday, May 29, 9 am – 4 pm
  • Tuesday – Sunday, May 30 – June 4, 7 am – 6 pm

WHAT IS THE MINIMUM NUMBER OF HOURS/DAYS/SHIFTS I AM REQUIRED TO VOLUNTEER?

The number of hours/days/shifts varies depending on the volunteer area.

  • The minimum number of days for Mobile Device Courtesy Committee is 2 days.
  • The minimum number of days for Marshals is 5 days (4 Tournament days (Thursday through Sunday) and 1 practice day (Monday, Tuesday, or Wednesday))
  • The minimum number of hours for all other volunteers is 8 hours.

WHAT DO I RECEIVE FOR VOLUNTEERING AT THE TOURNAMENT?

  • Schedule 8-11 hours and receive ONE All-Tournament Badge plus ONE course entrance gate voucher good for any one single daily admission.
  • Schedule 12 or more hours and receive TWO All-Tournament Badges. Each All-Tournament Badge provides entrance to Tournament grounds Monday, May 29, 2017 through Sunday, June 4, 2017 for one person.
  • During tournament, volunteers get one set of meal tickets (1 sandwich, 1 snack, 1 nonalcoholic drink) on the day(s) you volunteer, unless other food is provided during your off-course shift. 
  • Parking Passes are provided for a volunteer parking lot with frequent shuttles to and from the Main Gate on Memorial Drive.
  • Invitation to a Volunteer Party.
  • Access to the Volunteer Center while working and in full uniform.  Complimentary coffee and breakfast snack is available for early a.m. shifts.  Water is available all day.

WHY SHOULD I VOLUNTEER?

  • Be part of the excitement close to the action.
  • Help our community host a top quality PGA Tour event.
  • Make a difference in your community.
  • The Tournament provides a donation to Nationwide Children’s Hospital.
  • Network with other volunteers and staff.
  • Build friendships that will last a lifetime.

WHAT ARE OUR ROLES/RESPONSIBILITIES AS A VOLUNTEER?

  • Smile and make visitors feel welcome and appreciated.
  • Be familiar with the grounds in order to provide spectators with clear directions.
  • Be alert for any spectator who appears lost or confused. Be helpful by asking how you can assist.
  • Be attentive to your position on the grounds or at your designated location.
  • Be respectful of players, sponsors, spectators, Club members and fellow volunteers.
  • Be flexible. If you are available to work additional shifts, please let your committee chairman know.
  • Report in full uniform ON TIME and READY TO WORK your shift.   There could be heavy traffic, please plan accordingly.   

WHAT IS GOLF TOURNAMENT ETIQUETTE?

The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:

  • Volunteers are NOT allowed to ask for autographs while on duty. 
  • Please stay behind the gallery ropes and cooperate with the marshals.
  • Please remain quiet and still throughout each shot and do not move until all players in the group have played or holed out.
  • Please walk carefully. Never run. 
  • Please dispose of trash properly and recycle.
  • When Marshals raise their hand, please stop walking, and talking and wait until the arms are lowered.

What is a Junior Volunteer and how do I register?

Junior Volunteers are 14 - 17 years old.
- They must volunteer alongside a parent/guardian.
- Each volunteer registers under a separate email address.
- They must register for the same shift as the parent/guardian.  Based on age, the system should prompt a question requesting the name of the parent they will be volunteering with.  If that feature is not working, please enter the info in the comment section.
-The following areas allow Junior Volunteers:
1. Leader Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
2. Status Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
3. Bears for Childrens - volunteer during tournament or prior (during Bears Weekend in May), t-shirt is provided, follow pants and shoe requirements and badging requirements
4. Course Watering - early morning and evening hours prior to, and during tournament, and Monday morning after tournament; need to purchase shirt and follow uniform and badging requirements.
- You can usually reach the required minimum hours in one day if you volunteer with Leader Boards or Status Boards.  If all slots are full when you register, please request to be added to a wait list. 
- Our committees prefer to have one parent per child.  When multiple children work together, they tend to become distractions to one another and we really need they to pay attention when they volunteer.

WHAT IS THE ALCOHOL POLICY?

The consumption of alcoholic beverages before or during volunteer shifts is not permitted. If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer shirt.

WHAT IS THE AUTOGRAPH POLICY?

No volunteer may use his or her position to solicit player autographs.  However, off duty volunteers, not in uniform, may solicit autographs Monday through Wednesday only. 

What is the badge policy?

Volunteers will incur the cost of badge(s) for admission when the volunteer fails to meet volunteer hours requirement for issued badges.   If you cancel your shift(s) prior to tournament and it reduces your number of hours below the requirement of 8 hours for 1 All Tournament Badge or 12 hours for 2 All Tournament Badges, you will need to return the badges prior to the start of the tournament.   

What is the bag policy?

Opaque bags may not exceed 6"X6"X6".  Clear tote bags are allowed, but cannot exceed 12"X6"X12".  Backpacks will NOT be permitted.  To see all approved and all prohibited items, please go to http://thememorialtournament.com/patron-info/policies/ 

 

What is the camera/cell phone policy?

Cell phones are permitted to be used in designated areas.  Cameras are permitted during practice rounds, Monday through Wednesday.  No cameras are permitted during tournament play, Thursday through Sunday.  Video recording is not permitted at any time during the week.  

What is the uniform policy?

All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The official uniform consists of the yellow Memorial Tournament polo shirt.  The shirt must have the current logo. 
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.   
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.  
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts. 

Can I still wear my volunteer shirt if I finished my shift, but want to watch the tournament?

Yes, you can as a spectator.  However, volunteers in uniform cannot consume alcohol.

How do I know where each player is at any given time? 

To determine a pro’s current location, use the following example: a pro tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.

Where do I park when I am volunteering?

You will receive a parking pass to the A Lot that has directions on the back.  The lot is located on Crossgate Dr., east of Muirfield Drive.  The Shuttle for volunteers only runs between A Lot  and the main gate on Memorial Dr.   The shuttles run from 4:30 am to 8 pm.  For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot .

If you received a different parking pass, your directions will be on the back of the pass. 

If you are volunteering near other non-permitted lots, you are welcome to park there.  Example:  Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.

Where does the volunteer shuttle drop me off?

The volunteer shuttle runs continuously from A Lot to the main gate on Memorial Drive.  When you follow the path, you will see the Volunteer Center on the right. 

I forgot what my shifts are.  How can I find out what they are?

If you have access to a computer, please go the registration system, login and look up your schedule.  Other options are to contact your committee chair, the volunteer chair or stop by the Volunteer Center where we would be happy to help you.  

When and where is the volunteer party?

The Volunteer Party is Friday, May 26, 6:30PM at Patron Village & Golden Bear Club, located between #10 &#14 on the golf course.  

You and one guest are invited to enjoy live music, food by Bob Evans and Donatos with complimentary beer, wine and soft drinks. (Liquor will be available for purchase.)

Parking will be in A lot off Muirfield Drive (follow signs).
Shuttles will begin at 5:30pm OR you can walk (approximately 8-10 minute walk).
Please RSVP to your committee chair or captain by May 15th.
Passes will be distributed with credentials on May 10th at Volunteer Night at The Wendy’s Company. 

Please bring your Volunteer Party Pass as your entry ticket.

When do I receive my meal ticket?

Your Committee Chair will distribute your meal ticket and provide you with adequate time to take a lunch break. Please remember: Committee Chairs manage large groups of volunteers. Please be patient.   Communicate with your Committee leader if you need a break, or plan ahead and eat before or after your shift. 

Where is Lost and Found?

Lost and Found is located on the service drive at the Patron Information tent.

Where can I find a course map online?

Please find the course map at http://thememorialtournament.com/patron-info/course-map/

Are there any hotels with special rates for volunteers?

There are no special rates or reserved rooms for volunteers at this time.  We recommend you make individual arrangements with hotels as early as possible.

Are there any shuttles from hotels for volunteers?  

No, there are no shuttles from hotels for volunteers.

Is there a shuttle for volunteers to get around the course?

There is a shuttle for patrons or volunteers with disabilities or who may need assistance.  This should not be used for volunteers who are late for a shift. For more information about on course disabled services, please go to http://thememorialtournament.com/patron-info/on-course-ada-shuttle-service/

WHAT SHOULD I DO IF I NEED TO CANCEL MY SHIFT IN BEARS FOR CHILDRENS?

Please email the committee chair at bearsforchildrens@thememorialtournament.com to inform them of the situation.  If cancelling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.  

Are men permitted to wear dress khaki shorts while working in concessions?

Normally no.  However, when the temperature is forecast to reach or exceed 80 degrees F, men working in concessions will be permitted to wear dress khaki knee length shorts.  No cargo shorts please.

 

What should I do if I need to cancel my Hospitality shift due to an emergency?

Please notify Lisa Colosimo via text at (614) 580-5555 immediately. If cancelling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.  

What should I wear for my Hospitality shift?

A smile is a required!  Attire should be the Tournament issued yellow shirt along with khaki bottoms. Men must wear slacks.  Ladies may wear slacks, capris, skort or knee length shorts.   No short skirt or shorts are permitted. Shoes should be comfortable shoes.  Open toe shoes such as sandals or flip flops, and golf shoes with spikes are not permitted.

How do I check in for Hospitality shifts?

Text Lisa Colosimo at (614) 580-5555 upon arrival at your assigned venue with the following information:  Volunteer Name, Assigned venue location.  Ex: Lisa Colosimo, Nicklaus Club

Do I get a break and when may I eat when I volunteer in Hospitality?

Work with fellow volunteers to take brief breaks (15 minutes) for using restrooms and getting a quick bite to eat.  Hospitality Floaters will also circulate to offer brief breaks.  Please do not eat food at the Check-In Tents or Tables in view of patrons and guests.  Do not accept food or drinks from Hospitality venues even if offered by the host.

What if I need to cancel my shift for Leader Boards?

Please call Suzanne at 614-327-7027 or email us at leaderboards@thememorialtournament.com.  If cancelling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.

What should I bring with me?

Please keep the weather conditions in mind. We suggest hats/visors, ponchos and sunscreen if you will be working at the gates as they are not covered.

WHAT SHOULD I DO IF I NEED TO CANCEL MY SHIFT IN PATRON INFORMATION?

Please email the committee chair at patroninformation@thememorialtournament.com to inform them of the situation.  If cancelling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.  

Where is Memorial Patron Will Call and VIP Courtesy Center located?

WE MOVED LAST YEAR.  Memorial Patron Will Call and VIP Courtesy Center moved last year to a new location.  We are in that new location again this year.  It is at HNS Sports at the corner of Memorial Drive and Muirfield Drive in Muirfield Square.
The address is 6189 Memorial Drive, Dublin.

Since Will Call is an off course location, is food provided?

Food will be provided for meals during your volunteer hours the week of the tournament.

Am I required to arrive earlier than my volunteer shift time?

Yes, we would request that you attend 15 minutes prior to your shift start time for training.

What activities occur at Will Call & VIP Courtesy Center?

The week prior to the tournament, we will be at HNS Sports for the Resident Parking Pass Distribution for the Muirfield residents.  Prior experience is preferred for this position.  Please contact the Chair or Assistant Chair for special Access Codes.

During the tournament, the activities at HNS Sports include the following:

  • Patron Badge Exchange
  • VIP and One-Time Pickups
  • Patron Set-Ups for Badge Exchanges and One-time set ups
  • Resident Parking Pass Distribution
  • Ticket Sales
  • PGA and Golf Association passes

We will also have responsibility for selling tickets at the main gate.  Prior experience at Will Call is preferred for this position.  Please contact a Co-Chair for special Access Codes.

What is a "Sandwich Factory"?

  • “Henry Ford” style production line making all of the cold sandwiches (Ham & swiss, chicken salad, hoagies, turkey & cheddar, veggie (4 cheese) and kids' meals) eaten at the Tournament.
  • The Sandwich Factory is located in the lower level of the Pavilion building which is directly next to the 18th green and large main leader board. It is at the bottom of the hill. Go through the large opening to the left of the laundry. There will be many golf carts parked in front of this area.
  • No uniform is required but be sure to wear comfortable clothes and shoes. 

Where do I park if volunteering in the Sandwich Factory? 

  • Day shift: Park in the "A-lot" volunteer parking area accessed from Crossgate Drive. Crossgate Drive intersects Muirfield drive. Van shuttles will transport you from the A lot to the main entrance gate. A "day"parking pass will be provided in your volunteer packet.
  • Evening shift: After 4pm, SF volunteers will park in the Club House parking lot. You will receive a "night" parking pass in your volunteer packet to enter the Course grounds past the gatehouse on Memorial Drive and park in the MVGC parking lot.
  • Set-up shift:For this shift only, set-up volunteers are to park on the grass in the makeshift fenced parking lot along Dunniker Park Dr. This is a residential street directly east of the MVGC gate house. Updates will be given at a future date regarding parking passes for this shift.

What are the different positions within the Sandwich Factory?

  • Sandwich Production:   Making sandwiches on an assembly line and “fluffing” meats/cheeses.
  • Stand Captain:  7 per shift with at least 5 years SF experience preferred.  They oversee/direct volunteers in the production of sandwiches to fulfill quota, in quality control, fluffing and clean up.  Cooler access is restricted to the committee chairs and the Stand Captains. 
  • Dishwasher - Two dishwashers per shift.Obligation is to wash dishes for only 2 hours, then other 2 hours is spent making sandwiches. Only need to wash dishes, when they start to pile up and then can help in other areas while there are no dishes.  Dishwashers can bring their own gloves to wash dishes. NO gloves will be provided.
  • Set-up shift - A small shift of volunteers with previous SF experience who transition the Sandwich Factory assembly room into a clean, mean sandwich-making machine!  No sandwiches are made.

What are the Sandwich Factory Procedures?

  • Please arrive 10 minutes before your shift begins. You will need to sign in, pick up a plastic apron, plastic gloves, and a white hat – writing your name on both sides.  WASH HANDS!!! Receive instructions from a Stand Captain.
  • All personal items will need to be stored in the community tub near the sign-in table.  You only will have access to these items when you are on your break.  Please keep items to a minimum.  Cell phones need to be turned off or silenced and cannot be used while sandwiches are in production.
  • After quotas are met, all tables must be cleared, cleansed, sprayed with a disinfectant and covered with a table cloth.  Garbage bags replaced, dishes washed, supplies replenished (sticker, boxes, lids).  After all food is covered and put away, the floor must be swept and mopped.  You must sign out before you leave.
  • Volunteers are relieved of their duties by the Stand Captains for a 15 minute break. Typically occurs about 90-120 minutes into a 4 hour shift and occurs table by table- not everyone goes on break at once.
  • While on break volunteers are allowed one bottled water/soft drink in addition to making one sandwich using the meats, cheeses and sauces available at the time. Not all sandwich items may be available for volunteer sandwiches, it will depend on available inventory. NO food or drink is allowed at/near sandwich production lines.
  • Restrooms are located in the hallway just outside the Sandwich Factory assembly room. Always wash your hands upon returning to the Sandwich Factory. 
  • Cell phone use is prohibited while working in the Sandwich Factory and volunteers may use cell phones only during the shift break. 
  • We recycle!  Designated “recycle” trash bags for chicken salad tubs, mayo/salad dressing containers, glass jars, water bottles and cardboard. Soiled food will also be collected in a special bin for composting.

What if it is hot, can I wear shorts?

Unfortunately, all men must wear slacks no matter the weather.  Women have the option of wearing pants, skort, capri pants or appropriate length shorts. 

What if there is a rain delay?

If you are already at your assigned hole when the rain delay is called, please take your equipment and head to the closest safe house.  If you are unsure where to go, follow the marshals.  If you have not yet reported to your hole, stay in a safe location and report to your hole as soon as the delay is lifted.  If the delay cancels play for the rest of the day, please make sure that your equipment is returned to the volunteer center if you do not see your committee chair.  Please do not take the equipment with you or leave at the hole. 

Can I wear flip flops or sandals?

For your safety we ask that you wear comfortable close toed shoes.

What are marshals allowed to bring to the course?

  • clear bag
  • no arm chair
  • rain suit
  • wind jacket
  • change of shoes (if it rains)
  • umbrella

What do marshals wear?

Men

  • White Memorial Tournament golf shirt and Khaki pants.
  • Hat - see below

Women

  • White Memorial Tournament golf shirt and khaki pants or capris.
  • No shorts, skirts or skorts.
  • Hat - see below

You may also wear a Memorial Tournamnt Wind Shirt or Rain Suit. The wind shirt and rain suit can be purchased online.

Hat – you will receive either a Memorial Tournament baseball cap or Memorial Tournament floppy hat. You must select which hat you would prefer when registering on line. If no selection is made you will receive the baseball cap. You will receive your hat the first day you are scheduled to work at check in, in the volunteer tent.

Where do marshals report for duty?

Volunteer tent – located on the west end of the driving range.

What time do marshals report?

Please refer to the documents in the Marshal Resources section (in the menu to the right). Report according to your hole assignment.

What time does the marshals' day end?

When play is completed on your hole and you are released by your hole captain.

What if I cannot full-fill my Marshal duties?

Please inform us as soon as possible if you are unable to Marshal. You will need to return all of your Marshal packet to avoid being charged for the Memorial Tournament tickets.

What is the Marshal Committee phone number?

All marshals have a duty to contact us as soon as possible if their schedules have changed and cannot fulfil their duties for that day.

Phone number: 614-889-6728 or email Ike Wampler at workiw@msn.com

What if I have trouble registering as a marshal online?

Please call Ike Wampler at 740-412-6264.

What if I know someone who would like to Marshal? 

Submit their full name, address, phone number and email at check-in in the Marshal Tent or email Ike Wampler at workiw@msn.com.