11 DAYS UNTIL
REGISTRATION OPENS

Volunteer registration for the 2018 Memorial Tournament will take place in three phases. Phase 1: Registration will open at 7am EST on Tuesday, March 6th for the following committees: Concessions, Courtesy Cars/Transportation, Credentials, Cub Care, Disabled Services, Hospitality, Memorial Patron Will Call and VIP Courtesy Center and Volunteers. Phase 2: Registration will open at 7am EST on Wednesday, March 7th for the following committees: Bears for Children’s, Leader Boards, Patron Information, Player Evacuation, Sandwich Factory, Scoring and Data Control, Status Boards, Mobile Device Courtesy Committee and Supply Distribution. Phase 3: Marshal registration will open at 7am EST on Thursday, March 8th. If you are volunteering for committees with different opening dates, log in each day and add the desired shifts to your schedule.

Volunteer FAQs: Memorial Patron Will Call and VIP Courtesy Center

Where is Memorial Patron Will Call and VIP Courtesy Center located?

Memorial Patron Will Call and VIP Courtesy Center is located in the HNS Sports office at Muirfield Square.  The office is located at the corner of Memorial Drive and Muirfield Drive at 6189 Memorial Drive, Dublin.

 Is food provided to volunteers at Memorial Patron Will Call and VIP Courtesy Center as it is located off-course?

Food will be provided for meals during your volunteer hours the week of the tournament.

Am I required to arrive earlier than my volunteer shift time for Memorial Patron Will Call and VIP Courtesy Center?

Yes, we would request that you attend 15 minutes prior to your shift start time for training.

Why should I volunteer?

  • The Tournament provides a donation to Nationwide Children’s Hospital.
  • In 2017 the donation was over $1.8 million.
  • Be part of the excitement close to the action.
  • Help our community host a top quality PGA Tour event.
  • Make a difference in your community.
  • Network with other volunteers and staff.
  • Build friendships that will last a lifetime.

What do I receive for volunteering at the Memorial Tournament?

  • Volunteer 8-11 hours and receive ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission).
  • Volunteer 12 or more hours and receive ONE Volunteer Badge (for admittance each day of tournament week) and ONE Patron Badge for a guest (good for admittance each day of tournament week).
  • Volunteer for a shift of 8 hours or less and receive ONE set of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink) good only on the day(s) you are volunteering.
  • Volunteer for a shift of 9-12 hours and receive TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. Frequent shuttles are provided between the A Lot and the Main Gate entrance on Memorial Drive. 
  • Invitation to a Volunteer Celebration, scheduled for May 25 at Muirfield Village Golf Club.
  • All volunteers have access to the Volunteer Center only on the day(s) you are volunteering and in full uniform.  We ask that you PLEASE do not enter the center on days you are not working (unless picking up credentials) so that we can keep the right amount of product in stock for those who are working. Complimentary coffee and a breakfast snack are available for those volunteering for early morning shifts.  Water is available all day long in the center on the day(s) you are volunteering. Please do not bring non volunteers into the center with you at any time.  Thank you for understanding.

What is the minimum number of hours/days/shifts I am required to volunteer?  

The number of hours/days/shifts varies depending on the volunteer area.

  • The minimum number of days for Mobile Device Courtesy Committee is 2 days.
  • The minimum number of days for Marshals is 5 days (4 Tournament days (Thursday through Sunday) and 1 practice day (Monday, Tuesday, or Wednesday))
  • The minimum number of hours for all other volunteers is 8 hours.
  • Marshals are required to work a minimum of 5 days.  Thursday - Sunday and Monday, Tuesday or Wednesday.

What is the uniform policy?

All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The official uniform consists of the yellow Memorial Tournament polo shirt.  The shirt must have the current logo. 
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.   
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.  
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts. 

What is a Junior Volunteer and how do I register?

 A Junior Volunteer is 14-17 years old.

Where is the Volunteer Center and what are the hours?

The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  All volunteers have access to the Volunteer Center only on day(s) you are volunteering and in uniform.  We ask that you PLEASE do not enter the center on days you are not working so that we can keep the right amount of product in stock for those who are working.

Complimentary coffee and a breakfast snack are available for early morning shifts. Water is available all day long in the center on the day(s) you are volunteering.   

During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  

Volunteer center hours for 2018 are:
Sunday, May 27, 10 am – 2 pm
Monday, May 28, 9 am – 4 pm 
Tuesday – Sunday, May 29 – June 3, 7 am – 6 pm

Please do not bring non-volunteers into the center with you at any time.  Thank you for understanding.

What, when and where is Credential Distribution (packet pickup)?

Credential Distribution will be held on Tuesday, May 8, 2018 at The Exchange at Bridge Park located at 6520 Riverside Drive, Dublin, Ohio 43017. Your final volunteer schedule and credentials will be distributed by your Lead Committee Chair. All volunteer requests will be considered but not guaranteed.

Please note:  Volunteer credentials and uniforms cannot be mailed. If you are unable to attend Credential Distribution, you will be sent instructions to obtain your volunteer credentials. 

If you purchased a uniform on-line please to go your Lead Committee first to obtain your credentials.  Your uniform order information will be included with your credentials. The order sheet will need to be presented to the Uniform Distribution Counter.  

This is NOT the volunteer party.  Please see Volunteer Celebration under VOLUNTEER RESOURCES for more information.  

What are our volunteer roles and responsibilities?

  • Smile and make visitors feel welcome and appreciated.
  • Be attentive to your position on the grounds or at your designated location.
  • Be respectful of players, sponsors, spectators, Club members and fellow volunteers.
  • Be flexible. If you are available to work additional shifts, please let your Committee Chair know.
  • Report in full uniform ON TIME and READY TO WORK your shift.   There could be heavy traffic, please plan accordingly. 

What if I can't make it to Credential Distribution (packet pick up) on Tuesday, May 8, 2018?

Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Wednesday, May 10, 2017, you will be sent instructions to obtain your Volunteer Credentials.  Your next opportunity is May 28- Jun 4 at the Volunteer Center, located on the west side of the chipping green by the Driving Range.

On Sunday, May 28 please park in the Dunniker parking lot.  It located on Dunniker Park Drive.  Park ONLY inside the fencing, find gate opening in fence and walk to the Volunteer Center.  
During the tournament, you need to park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.  

The Volunteer Center hours are:

  • Sunday, May 28, 10 am – 4 pm
  • Monday, May 29, 9 am – 4 pm
  • Tuesday – Sunday, May 30 – June 4, 7 am – 6 pm

What if I didn't order my uniform shirt on line and cannot make it to Credential Distribution to purchase a shirt?

Volunteer shirts will be available at the Volunteer Center the day before the tournament begins, Sunday, May 27th, as well as during tournament week.  Please go to the Volunteer Center any time prior to your shift to purchase your uniform shirt.  

If picking up the day of your shift, please note that traffic could be backed up.  Please allow yourself plenty of time to park, catch the shuttle, purchase your shirt and make it to your post before your shift begins.

On Sunday, May 27th, please park in the Dunniker parking lot.  It located on Dunniker Park Drive.  Park ONLY inside the fencing, find gate opening in fence, park, and walk to the Volunteer Center located in the large tent just past the driving range and the chipping green on the cart path to the main admissions gate.

During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the path leading to/from the Main Gate where the shuttles run to/from A Lot parking.  

The Volunteer Center hours for 2018 are:

  • Sunday, May 27, 10 am – 4 pm
  • Monday, May 28, 9 am – 4 pm
  • Tuesday – Sunday, May – June 3, 7 am – 6 pm

What is the mobile device policy on course?

MOBILE DEVICE POLICY

  • Devices must be on silent at all times; flash may not be used.
  • Devices may be used to capture video, audio and photos (content) in all areas throughout Tournament week.
  • Content may be used for personal purposes (e.g., personal social media); no commercial use.
  • No live streaming or real-time coverage (e.g., no shot-by-shot coverage).
  • Data use (e.g., texting) is permitted in all areas throughout Tournament week.
  • Phone calls are allowed only in designated areas.
  • Please be respectful of play and do not interfere with players, caddies or media.
  • All posted signage and instructions from Tournament staff must be observed.
  • Failure to comply with this policy may result in revocation of your ticket.

To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located on the service drive at the Patron Information tent.

What is the bag policy?

Click here for a list of acceptable bags and prohibited bags.

 

What is the alcohol policy for volunteers?

The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will relieved of their duties and their badges must be returned.  If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform (yellow shirt).

What is the autograph policy for volunteers?

No volunteer may use his or her position to solicit player autographs.  However, off duty volunteers, not in uniform, may request player autographs, along with all patrons, Monday through Wednesday only. 

Where do I park when I am volunteering?

All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive.  The shuttle is for volunteers only (on days they are volunteering) and runs between A Lot  and the main gate on Memorial Dr.   The shuttles run from 4:30 am to 8 pm.  For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.

If you received a different parking pass, your directions will be on the back of the pass. 

If you are volunteering near other non-permitted lots, you are welcome to park there.  Example:  Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.

Where does the volunteer shuttle from A Lot drop me off?

The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive.  When you follow the path, you will see the Volunteer Center on the right. 

What is the badge policy if I cancel my shifts (after receiving my tournament badges) or no-show for my volunteer shifts?

Volunteers will incur the cost of badge(s) for admission when the volunteer fails to meet volunteer hours requirement for issued badges.   If you cancel your shift(s) prior to tournament and it reduces your number of hours below the requirement of 8 hours for (1) Volunteer Badge and (1) Course Entrance Gate Voucher or 12 hours for (1) Volunteer Badge and (1) Patron Badge; you will need to return the badges prior to the start of the tournament or as soon as you know you have to cancel.  Returned badges will not be accepted after tournament week without the express permission of your committee chair.

To return your badges:

You have two options.  Please clearly print your name on the envelope with the badges enclosed.

1.  You can mail the badges and parking pass to:
Muirfield Village Golf Club
5750 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

2.  You can take the badges and parking pass to Memorial Patron Will Call and VIP Courtesy Center.

HSN Sports
6189 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

Located in the HNS Sports office at Muirfield Square, located at the corner of Memorial Drive and Muirfield Drive.

 Hours of Operation:

Monday, May 28, 2018 9:00 AM - 5:00 PM
Tuesday, May 29, 2018 7:00 AM - 7:00 PM
Wednesday, May 30, 2018 7:00 AM - 7:00 PM
Thursday, May 31, 2018 7:00 AM - 7:00 PM
Friday, June 1, 2018 7:00 AM - 7:00 PM
Saturday, June 2, 2018 7:00 AM - 7:00 PM
Sunday, June 3, 2018 7:00 AM - 3:00 PM

*In the case of a rain delay,  will close one hour after the end of play.

How do I make a change or cancel a volunteer shift?

You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activiated and you will need to contact your Committee Chair to make adjustments.

You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.

How do I return my badges if I cancelled my shifts?

You have two options.  Please clearly print your name on the envelope with the badges enclosed.

1.  You can mail the badges and parking pass to:
Muirfield Village Golf Club
5750 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

2.  You can take the badges and parking pass to Memorial Patron Will Call and VIP Courtesy Center.

HSN Sports
6189 Memorial Drive
Dublin OH 43017
Attn: Denise McBride

Located in the HNS Sports office at Muirfield Square, located at the corner of Memorial Drive and Muirfield Drive.

Hours of Operation:

Monday, May 28, 2018 9:00 AM - 5:00 PM
Tuesday, May 29, 2018 7:00 AM - 7:00 PM
Wednesday, May 30, 2018 7:00 AM - 7:00 PM
Thursday, May 31, 2018 7:00 AM - 7:00 PM
Friday, June 1, 2018 7:00 AM - 7:00 PM
Saturday, June 2, 2018 7:00 AM - 7:00 PM
Sunday, June 3, 2018 7:00 AM - 3:00 PM

*In the case of a rain delay, will close one hour after the end of play.

What is proper golf tournament etiquette?

The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:

  • Volunteers are NOT allowed to ask for autographs while on duty. 
  • Please stay behind the gallery ropes and cooperate with the marshals.
  • Please remain quiet and still throughout each shot and do not move until all players in the group have played or holed out.
  • Please walk carefully. Never run. 
  • Please dispose of trash properly and recycle.
  • When Marshals raise their hand, please stop walking, and talking and wait until the arms are lowered.

What is a Junior Volunteer and how do I register?

Junior Volunteers are 14 - 17 years old.
- They must volunteer alongside a parent/guardian.
- Each volunteer registers under a separate email address.
- They must register for the same shift as the parent/guardian.  Based on age, the system should prompt a question requesting the name of the parent they will be volunteering with.  If that feature is not working, please enter the info in the comment section.
-The following areas allow Junior Volunteers:
1. Leader Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
2. Status Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
3. Bears for Childrens - volunteer during tournament or prior (during Bears Weekend in May), t-shirt is provided, follow pants and shoe requirements and badging requirements

- You can usually reach the required minimum hours in one day if you volunteer with Leader Boards or Status Boards.  If all slots are full when you register, please request to be added to a wait list. 
- Our committees prefer to have one parent per child.  When multiple children work together, they tend to become distractions to one another and we really need they to pay attention when they volunteer.

May I stay in my yellow volunteer shirt if I finished my shift, but want to watch the tournament?

Yes, you may remain on course after your shift to watch the tournament.   However, volunteers in uniform should not consume alcohol. If you plan to drink, we ask that you change out of your volunteer uniform (yellow shirt) before doing so.

How do I know where each player is during his round at a given time? 

To determine a players current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.

How do I find my schedule?

Login to the registration site and select View My Schedule in the right sidebar under MY INFO. 

When and where is the Volunteer Celebration?

All volunteers receive an invitation for you and one guest to the Volunteer Celebration.  It takes place on Friday, May 25, 2018 at Muirfield Village Golf Club. Details to follow.

 

When do I receive my meal coupon?

Your Committee Chair will distribute your meal coupon and provide you with adequate time to take a lunch break, should your shift be over the lunch hour. Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift. 

Where is Lost and Found?

Lost and Found is located on the service drive at the Patron Information tent.

Where can I find a course map online?

Please find the course map at http://thememorialtournament.com/patron-info/course-map/

Are there any hotels with special rates for volunteers?

There are no special rates or reserved rooms for volunteers at this time.  We recommend you make individual arrangements with hotels as early as possible.

How can I get my credentials and purchase uniforms if I did not make it to packet pickup or if I registered after packet pickup?

For volunteers who registered prior to May 18, you will receive a letter to get you into the main gate to go to the volunteer center during the hours listed below, a parking pass and an invitation to the volunteer party.  Look for the letter to arrive between 23-26 May.  

For volunteers who registered between May 18 and May 23, please look for the letter, parking pass and party invitation around May 25-26.

For volunteers who register after May 23, please come directly to the Volunteer Center on Sunday, May 28 to pick up your credentials and purchase your volunteer shirt.  The price is $27. 

Volunteer Credentials will be available for pick-up during Tournament week inside the Main Gate at the Volunteer Center located on the west side of the chipping green by the Driving Range.

On Sunday, May 28 please park in the Dunniker parking lot.  It located on Dunnker Park Drive.  Park ONLY inside the fencing, find opening in fence and walk to the Volunteer Center.  
During the tournament, you need to park in A Lot and take the shuttle to the Main Gate.

The Volunteer Center hours are:

  • Sunday, May 28, 10 am – 4 pm
  • Monday, May 29, 9 am – 4 pm
  • Tuesday – Sunday, May 30 – June 4, 7 am – 6 pm

Are there any shuttles from hotels for volunteers?  

No, there are no shuttles from hotels for volunteers.

Is there a shuttle for volunteers to get around the course?

No.  There is, however a shuttle for patrons or volunteers with disabilities or who may need assistance.  This should not be used for volunteers who are late for a shift. For more information about on course disabled services, please go to http://thememorialtournament.com/patron-info/on-course-ada-shuttle-service/

Are men permitted to wear dress khaki shorts while working in concessions?

Normally no.  However, when the temperature is forecast to reach or exceed 80 degrees F, men working in concessions will be permitted to wear dress khaki knee length shorts.  No cargo shorts please.

 

What should I bring with me to volunteer?

Please keep the weather conditions in mind. We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open (admission gates, leader/status boards, hospitality venues, etc.).

What if it is hot, can I wear shorts?

No.  Unfortunately, all men must wear slacks no matter the weather.  The only exception to this is for concessions volunteers.  They work in an enclosed tent; if the weather is expected to be exceedingly hot, the men may wear khaki colored shorts.  The concessions committee chairs will communicate if/when it is permitted.  Women have the option of wearing pants, skort, capri pants or appropriate length shorts for all committees on all days.

 

 

May I wear flip flops or sandals?

No.  For your safety we ask that you wear comfortable close toed shoes.

What are the Memorial Patron Will Call and VIP Courtesy Center hours?

Memorial Patron Will Call & VIP Courtesy Center  Hours of Operation:

Monday, May 28, 2018 9:00 AM - 5:00 PM
Tuesday, May 29, 2018 7:00 AM - 7:00 PM
Wednesday, May 30, 2018 7:00 AM - 7:00 PM
Thursday, May 31, 2018 7:00 AM - 7:00 PM
Friday, June 1, 2018 7:00 AM - 7:00 PM
Saturday, June 2, 2018 7:00 AM - 7:00 PM
Sunday, June 3, 2018 7:00 AM - 3:00 PM

*In the case of a rain delay, MPWC will close one hour after the end of play.

How do I purchase a uniform shirt?

You may order volunteer uniform pieces by selecting Order Uniforms in the right sidebar underneath MY INFO. Volunteer orders will be accepted on-line through April 15th. Orders placed on-line will be available for pick-up at Credential Distribution or in the Volunteer Center on-course beginning Sunday, May 27th. If you did not order on-line you are able to purchase at Credential Distribution or in the Volunteer Center. Please see FAQ regarding Credential Distribution Details and Volunteer Center hours.

As a volunteer, am I permitted to bring a large bag or small cooler on course when I'm volunteering?

No.  All volunteers must adhere to the PGA TOUR bag policy.  Click here for a list of approved and prohibited bags.

 

What are the hours for Memorial Patron Will Call & VIP Courtesy Center?

The hours for Memorial Patron Will Call & VIP Courtesy Center are:

 

Monday, May 28, 2018 9:00 AM - 5:00 PM
Tuesday, May 29, 2018 7:00 AM - 7:00 PM
Wednesday, May 30, 2018 7:00 AM - 7:00 PM
Thursday, May 31, 2018 7:00 AM - 7:00 PM
Friday, June 1, 2018 7:00 AM - 7:00 PM
Saturday, June 2, 2018 7:00 AM - 7:00 PM
Sunday, June 3, 2018 7:00 AM - 3:00 PM

*In the case of a rain delay, MPWC will close one hour after the end of play.

Are still cameras and video cameras allowed?

Still cameras with lens smaller than 6 inches; no case (During Practice Rounds Only). (For a complete list of prohibited items please see the Policies & Prohibited Items section)

How do I find a list of prohibited items?

For a complete list of prohibited items please see the (Policies & Prohibited Items section)