Why should I volunteer?
What do I receive for volunteering at the Memorial Tournament?
What is the minimum number of hours/days/shifts I am required to volunteer?
The number of hours/days/shifts varies depending on the volunteer area.
What is the uniform policy?
All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.
Where is the Volunteer Center and what are the hours?
The Volunteer Center has moved to a new location for 2019. This new building is located directly across the cart path from the previous volunteer tent and is the lower level of the New Memorial Tournament Offices. Entry to the new Volunteer Center is from the access road on the north side of the building. To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. Entrance to the Volunteer Center will be on your left. The Volunteer Center will have indoor seating as well as outdoor patio seating. All volunteers have access to the Volunteer Center only on day(s) you are volunteering and in uniform. We ask that you PLEASE do not enter the center on days you are not working so that we can keep the right amount of product in stock for those who are working.
Complimentary coffee and a breakfast snack are available for early morning shifts. Water is available all day long in the center on the day(s) you are volunteering.
During tournament week, park in A Lot and take the shuttle to the Main Gate. To access the Volunteer Center, please follow the instructions above.
On Sunday, May 26, please enter MVCG at the guard gate on Memorial Drive. After showing your letter to the guard, proceed through the gate and take the first right to the clubhouse parking lot. After parking, proceed to the Volunteer Center as detailed above.
Volunteer Center hours for 2019 are:
Sunday, May 26, 10 am – 2 pm
Monday, May 27 9 am – 4 pm
Tuesday – Sunday, May 28 – June 2, 7 am – 6 pm
Please do not bring non-volunteers into the center with you at any time. Thank you for understanding.
What, when and where is Credential Distribution (packet pickup)?
Credential Distribution will be held on Saturday, May 11, 2019 from 10 am - 1 pm at The Exchange at Bridge Park located at 6520 Riverside Drive, Dublin, Ohio 43017. Your final volunteer schedule and credentials will be distributed by your Lead Committee Chair. All volunteer requests will be considered but not guaranteed.
Please note: Volunteer credentials and uniforms cannot be mailed. If you are unable to attend Credential Distribution, you will be sent instructions to obtain your volunteer credentials.
If you purchased a uniform on-line please to go your Lead Committee first to obtain your credentials. Your uniform order information will be included with your credentials. The order sheet will need to be presented to the Uniform Distribution Counter.
This is NOT the volunteer party. Please see Volunteer Celebration under VOLUNTEER RESOURCES for more information.
What are our volunteer roles and responsibilities?
What if I can't make it to Credential Distribution (packet pick up) on Saturday, May 11, 2019?
Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Saturday, May 11, 2019, you will be sent instructions to obtain your Volunteer Credentials. Your next opportunity is May 26 - June 2 at the Volunteer Center, located on the west side of the chipping green by the Driving Range.
On Sunday, May 26, please enter MVCG at the guard gate on Memorial Drive. Proceed through the gate and take the first right to the clubhouse parking lot. After parking, proceed to the Volunteer Center.
During the tournament, you need to park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located by the path leading to/from the Main Gate where the shuttles run to/from Lot A parking.
The Volunteer Center hours are:
What if I didn't order my uniform shirt on line and cannot make it to Credential Distribution to purchase a shirt?
Volunteer shirts will be available at the Volunteer Center the day before the tournament begins, Sunday, May 27th, as well as during tournament week. Please go to the Volunteer Center any time prior to your shift to purchase your uniform shirt.
If picking up the day of your shift, please note that traffic could be backed up. Please allow yourself plenty of time to park, catch the shuttle, purchase your shirt and make it to your post before your shift begins.
On Sunday, May 27th, please park in the Dunniker parking lot. It located on Dunniker Park Drive. Park ONLY inside the fencing, find gate opening in fence, park, and walk to the Volunteer Center located in the large tent just past the driving range and the chipping green on the cart path to the main admissions gate.
During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the path leading to/from the Main Gate where the shuttles run to/from A Lot parking.
The Volunteer Center hours for 2018 are:
Where do I park when I am volunteering?
All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive. The shuttle is for volunteers only (on days they are volunteering) and runs between A Lot and the main gate on Memorial Dr. The shuttles run from 4:30 am to 8 pm. For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.
If you received a different parking pass, your directions will be on the back of the pass.
If you are volunteering near other non-permitted lots, you are welcome to park there. Example: Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.
What is the mobile device policy on course?
To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located on the service drive at the Patron Information tent.
What is the bag policy?
Click here for a list of acceptable bags and prohibited bags.
What is the alcohol policy for volunteers?
The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will relieved of their duties and their badges must be returned. If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform (yellow shirt).
What is the autograph policy for volunteers?
No volunteer may use his or her position to solicit player autographs. However, off duty volunteers, not in uniform, may request player autographs, along with all patrons, Monday through Wednesday only.
Where does the volunteer shuttle from A Lot drop me off?
The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive. When you follow the path, you will see the Volunteer Center on the right.
What is the badge policy if I cancel my shifts (after receiving my tournament badges) or no-show for my volunteer shifts?
Badges are provided in exchange for volunteering. If a volunteer fails to meet the volunteer hours requirement for issued badges (whether the result of canceling shifts or not showing for shifts), the badges will be voided. Selling a Volunteer Badge or a Patron Badge given in exchange for volunteering is also prohibited. Volunteers found to have sold their badges will have the badges issued to them voided. Patrons/Volunteers with voided badges will not be permitted entrance to Tournament grounds.
What if canceling a shift causes me to drop to less than the original 12+ hours I was registered for?
If you were originally scheduled to volunteer 12 or more hours and received ONE Volunteer Badge and ONE Patron Badge and you cancel a shift resulting in your total number of volunteer hours to drop to between 8 and 11 hours, your ONE Patron badge will be voided. You may go to the Volunteer Center during tournament week to obtain a one day Course Entrance Gate Voucher to replace your ONE Patron Badge.
How do I make a change or cancel a volunteer shift?
You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activated and you will need to contact your Committee Chair to make adjustments.
You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.
How do I return my badges if I cancelled my shifts?
Effective 2018, there is no need to return your badges if you cancel a shift after Credential Distribution. Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided. Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.
What is proper golf tournament etiquette?
The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:
What is a Junior Volunteer and how do I register?
Junior Volunteers are 14 - 17 years old.
- They must volunteer alongside a parent/guardian.
- Each volunteer registers under a separate email address.
- They must register for the same shift as the parent/guardian. Based on age, the system should prompt a question requesting the name of the parent they will be volunteering with. If that feature is not working, please enter the information in the comment section.
-The following areas allow Junior Volunteers:
1. Leader Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
2. Status Boards - volunteer during tournament, need to purchase shirt and follow uniform and badging requirements
3. Bears for Childrens - volunteer during tournament or prior (during Bears Weekend in May), t-shirt is provided, follow pants and shoe requirements and badging requirements
- You can usually reach the required minimum hours in one day if you volunteer with Leader Boards or Status Boards. If all slots are full when you register, please request to be added to a wait list.
- Our committees prefer to have one parent per child. When multiple children work together, they tend to become distractions to one another and we really need them to pay attention when they volunteer.
May I stay in my yellow volunteer shirt if I finished my shift, but want to watch the tournament?
Yes, you may remain on course after your shift to watch the tournament. However, volunteers in uniform should not consume alcohol. If you plan to drink, we ask that you change out of your volunteer uniform (yellow shirt) before doing so.
How do I know where each player is during his round at a given time?
To determine a players current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.
How do I find my schedule?
Login to the registration site and select View My Schedule in the right sidebar under MY INFO.
When and where is the Volunteer Celebration?
All volunteers receive an invitation for you and one guest to the Volunteer Celebration with your credential packet. It takes place on Friday, May 24, 2018 at Muirfield Village Golf Club. Details will be posted here when they become available.
When do I receive my meal coupon?
Your Committee Chair will distribute your meal coupon and provide you with adequate time to take a lunch break, should your shift be over the lunch hour. Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift.
Where is Lost and Found?
Lost and Found is located on the service drive at the Patron Information tent.
Where can I find a course map online?
Please find the course map at http://thememorialtournament.com/patron-info/course-map/
Are there any hotels with special rates for volunteers?
There are no special rates or reserved rooms for volunteers at this time. We recommend you make individual arrangements with hotels as early as possible.
Are there any shuttles from hotels for volunteers?
No, there are no shuttles from hotels for volunteers.
Is there a shuttle for volunteers to get around the course?
No. There is, however a shuttle for patrons or volunteers with disabilities or who may need assistance. This should not be used for volunteers who are late for a shift. For more information about on course disabled services, please go to http://thememorialtournament.com/patron-info/on-course-ada-shuttle-service/
What should I bring with me to volunteer?
Please keep the weather conditions in mind. We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open (admission gates, leader/status boards, hospitality venues, etc.).
What if it is hot, can I wear shorts?
No. Unfortunately, all men must wear slacks no matter the weather. The only exception to this is for concessions volunteers. They work in an enclosed tent; if the weather is expected to be exceedingly hot, the men may wear khaki colored shorts. The concessions committee chairs will communicate if/when it is permitted. Women have the option of wearing pants, skort, capri pants or appropriate length shorts for all committees on all days.
May I wear flip flops or sandals?
No. For your safety we ask that you wear comfortable close toed shoes.
How do I purchase a uniform shirt?
You may order volunteer uniform pieces by selecting Order Uniforms in the right sidebar underneath MY INFO. Volunteer orders will be accepted on-line through April 15th. Orders placed on-line will be available for pick-up at Credential Distribution or in the Volunteer Center on-course beginning Sunday, May 26th. If you did not order on-line you are able to purchase at Credential Distribution or in the Volunteer Center. Please see FAQ regarding Credential Distribution Details and Volunteer Center hours.
As a volunteer, am I permitted to bring a large bag or small cooler on course when I'm volunteering?
No. All volunteers must adhere to the PGA TOUR bag policy. Click here for a list of approved and prohibited bags.
What are the hours for Memorial Patron Will Call & VIP Courtesy Center?
The hours for Memorial Patron Will Call & VIP Courtesy Center are:
|Monday, May 27, 2019||7:00 AM - 5:00 PM|
|Tuesday, May 28, 2019||7:00 AM - 7:00 PM|
|Wednesday, May 29, 2019||7:00 AM - 7:00 PM|
|Thursday, May 30, 2019||7:00 AM - 7:00 PM|
|Friday, May 31, 2019||7:00 AM - 7:00 PM|
|Saturday, June 1, 2019||7:00 AM - 7:00 PM|
|Sunday, June 2, 2019||7:00 AM - 3:00 PM|
*In the case of a rain delay, MPWC will close one hour after the end of play.
Are still cameras and video cameras allowed?
Still cameras with lens smaller than 6 inches; no case (During Practice Rounds Only). (For a complete list of prohibited items please see the Policies & Prohibited Items section)
How do I find a list of prohibited items?
For a complete list of prohibited items please see the (Policies & Prohibited Items section)
How does inclement weather effect shifts?
Weather delays can extend the day for anyone working or volunteering for the tournament. In the event of a weather delay, you may be asked to stay an additional hour or so.
WHAT SHOULD I DO IF I NEED TO CANCEL MY SHIFT IN BEARS FOR CHILDRENS?
Please email the committee chair at firstname.lastname@example.org to inform them of the situation. If cancelling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.
What should I do if I need to cancel my Hospitality shift due to an emergency?
Please notify Jennifer Bollinger at 614-204-6715.
What should I wear for my Hospitality shift?
A smile is a required! Attire should be the Tournament issued yellow shirt along with khaki bottoms. Men must wear slacks. Ladies may wear slacks, capris, skort or knee length shorts. No short skirt or shorts are permitted. Shoes should be comfortable shoes. Open toe shoes such as sandals or flip flops, and golf shoes with spikes are not permitted.
How do I check in for Hospitality shifts?
Text Jennifer Bollinger at 614=204-6715 upon arrival at your assigned venue with the following information: Volunteer Name, Assigned venue location. Ex: Lisa Colosimo, Nicklaus Club
Do I get a break and when may I eat when I volunteer in Hospitality?
Work with fellow volunteers to take brief breaks (15 minutes) for using restrooms and getting a quick bite to eat. Hospitality Floaters will also circulate to offer brief breaks. Please do not eat food at the Check-In Tents or Tables in view of patrons and guests. Do not accept food or drinks from Hospitality venues even if offered by the host.
WHAT SHOULD I DO IF I NEED TO CANCEL MY SHIFT IN PATRON INFORMATION?
Please email the committee chair at email@example.com to inform them of the situation. If canceling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.
Where is Memorial Patron Will Call and VIP Courtesy Center located?
Memorial Patron Will Call and VIP Courtesy Center is located in the HNS Sports office at Muirfield Square. The office is located at the corner of Memorial Drive and Muirfield Drive at 6189 Memorial Drive, Dublin.
Is food provided to volunteers at Memorial Patron Will Call and VIP Courtesy Center as it is located off-course?
Food will be provided for meals during your volunteer hours the week of the tournament.
Am I required to arrive earlier than my volunteer shift time for Memorial Patron Will Call and VIP Courtesy Center?
Yes, we would request that you attend 15 minutes prior to your shift start time for training.
What is a "Sandwich Factory"?
Where do I park if volunteering in the Sandwich Factory?
What are the different positions within the Sandwich Factory?
What are the Sandwich Factory Procedures?
What if there is a rain delay and I am volunteering for a scoring committee (Status Boards, Leader Boards or Scoring and Data Control)?
If you are already at your assigned hole when the rain delay is called, please take your equipment and head to the closest safe house. If you are unsure where to go, follow the marshals. If you have not yet reported to your hole, stay in a safe location and report to your hole as soon as the delay is lifted. If the delay cancels play for the rest of the day, please make sure that your equipment is returned to the volunteer center if you do not see your committee chair. Please do not take the equipment with you or leave at the hole.
What are marshals allowed to bring to the course?
What do marshals wear?
You may also wear a Memorial Tournamnt Wind Shirt or Rain Suit. The wind shirt and rain suit can be purchased online.
Hat – you will receive either a Memorial Tournament baseball cap or Memorial Tournament floppy hat. You must select which hat you would prefer when registering on line. If no selection is made you will receive the baseball cap. You will receive your hat the first day you are scheduled to work at check in, in the volunteer tent.
Where do marshals report for duty?
Volunteer tent – located on the west end of the driving range.
What time do marshals report?
Please refer to the documents in the Marshal Resources section (in the menu to the right). Report according to your hole assignment.
What time does the marshals' day end?
When play is completed on your hole and you are released by your hole captain.
What if I cannot full-fill my Marshal duties?
Please inform us as soon as possible if you are unable to Marshal. You will need to return all of your Marshal packet to avoid being charged for the Memorial Tournament tickets.
What is the Marshal Committee phone number?
All marshals have a duty to contact us as soon as possible if their schedules have changed and cannot fulfil their duties for that day.
Phone number: 614-889-6728 or email Ike Wampler at firstname.lastname@example.org
What if I have trouble registering as a marshal online?
Please call Ike Wampler at 740-412-6264.
What if I know someone who would like to Marshal?
Submit their full name, address, phone number and email at check-in in the Marshal Tent or email Ike Wampler at email@example.com.
Do shuttle drivers receive credentials?
Shuttle driver’s driving only one (1) shift receive a working credential only for the day driving. Shuttle drivers driving a minimum 12 hours will receive a working credential good for all seven days of the Memorial Tournament. Shuttle drivers driving a minimum 21 hours or more will receive a working credential good for all seven days of the Memorial Tournament and a guest/friend credential also good for all seven days of the Memorial Tournament
WHY SHOULD I VOLUNTEER TO BE A SHUTTLE DRIVER?
HOW LONG ARE SHUTTLE DRIVER SHIFTS?
WHAT IS THE DIFFERENCE BETWEEN SHUTTLE DRIVERS AND COURTESY CARS/TRANSPORTATION
HOW DO WE CHECK IN ON THE DAY WE WORK? WHERE DO WE RECEIVE KEYS TO THE VAN ON THE DAY WE WORK?
How will I know the route I am driving? Are directions provided?
You will be assigned to a route by your supervisor for each shift you drive. A map book with directions is provided in each shuttle vehicle. While you are assigned to one route, occasionally, you may be asked to assist on another route based on volume needs.
Are breaks allowed during driving shifts?
Yes. These will be coordinated with the supervisors on duty. Do not leave without permission as shuttles are always operating. Meal and restroom breaks will be rotated through all the shuttles over the course of the shift.