THE MEMORIAL TOURNAMENT

Volunteer FAQs

GENERAL FAQs

Why should I volunteer?

  • The Tournament provides a donation to Nationwide Children’s Hospital.
  • In 2020, the donation was over $ 3 million.
  • Be part of the excitement close to the action.
  • Help our community host a top quality PGA Tour event.
  • Make a difference in your community.
  • Network with other volunteers and staff.
  • Build friendships that will last a lifetime.

What do I receive for volunteering at the Memorial Tournament?

Individuals volunteering for Shuttle Drivers, Bus Ambassadors, and EMS should review the FAQs for those specific committees to view their volunteer benefits.

 

General volunteers receive the following benefits for volunteering:

Shift(s) Length  

   Benefits Received
8 hours
  • ONE set of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink) good only on the day(s) you are volunteering
  • ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)
9-11 hours
  • TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)
12+ hours
  • TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • ONE Volunteer Badge (for admittance each day of tournament week) and ONE Patron Badge for a guest (good for admittance each day of tournament week)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)

*Frequent shuttles are provided between the A Lot and the Main Gate entrance on Memorial Drive.

Please do not bring non volunteers into the center with you at any time. Thank you for understanding.

PLEASE NOTE: Should state guidelines and PGA TOUR protocols regarding COVID-19 change from what they are currently, volunteer badging could be impacted.

What are our volunteer roles and responsibilities?

  • Smile and make visitors feel welcome and appreciated.
  • Be attentive to your position on the grounds or at your designated location.
  • Be respectful of players, sponsors, spectators, Club members and fellow volunteers.
  • Be flexible. If you are available to work additional shifts, please let your Committee Chair know.
  • Report in full uniform ON TIME and READY TO WORK your shift. There could be heavy traffic, please plan accordingly. 
  • Check your email frequently during tournament week and the day you are volunteering. Email will be the primary means of communication for weather delays or additional coverage needed for your assigned shift.

What is the minimum number of hours/days/shifts required to volunteer?  

The number of hours/days/shifts varies depending on the volunteer area.

  • The minimum number of days for Mobile Device Courtesy Committee is 2 days.
  • The minimum number of days for Gallery Management (formerly Marshals) is 5 days (4 Tournament days (Thursday through Sunday) and 1 practice day (Monday, Tuesday, or Wednesday)) for returning marshals.  
  • The minimum number of hours for general volunteers is 8 hours.

The exceptions to this are EMS and Shuttle Drivers.   View the EMS and Shuttle Driver FAQ’s to see the requirements for these committees. 

Which volunteer type should I select when registering?

Individuals volunteering for EMS, Marshals/Gallery Management, or Shuttle Bus Driver/Ambassadors should select the corresponding type.

Otherwise, please select General Volunteer when registering to volunteer for the following:

  • Bears
  • Clubhouse Ambassadors
  • Concessions
  • Courtesy Cars
  • Disabled Services
  • Hospitality
  • Leader Boards
  • Will Call/VIP Courtesy Center
  • Player Evacuation
  • Patron Information
  • Sandwich Factory
  • Competition Support
  • Status Boards
  • Supply Distribution
  • Volunteer Committee

Only one volunteer type is permitted per email address.  If you are volunteering for more than one volunteer type (i.e.:  shuttle driver (Shuttles) and courtesy car driver (General Volunteer), you will need to create an additional volunteer profile using a different email address.  Select the additional volunteer type and your desired shifts using that email address/login.  

What is the uniform policy for committees under the general volunteer category?

All general volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The official uniform consists of the yellow Memorial Tournament polo shirt.  The shirt must have the current logo.   
  • All General 2022 Volunteers who are required to wear the yellow polo will receive a complimentary shirt with the new Memorial Tournament presented by Workday logo.  NOTE: The only shirts permitted will be those with the new "presented by Workday logo." Volunteers wearing a logo from prior years will be required to change/purchase the current shirt. 
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.   
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.  
  • Remember, only uniform pieces with the current logo can be worn during your volunteer shift

Uniforms that have been ordered (including the complimentary 2022 volunteer shirt) will be available for pickup at Credential Distribution on Saturday, May 14 from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Saturday, April 30.  

NOTE: Uniform requirements are different for Gallery Management Marshals, Shuttle Drivers, and EMS.  Please see the FAQ section specific to those volunteer types for uniform details.

 

 

What if it is hot, may volunteers wear shorts or flip flops/sandals?

No.  Unfortunately, all men must wear slacks no matter the weather.  The only exception to this is for concessions volunteers since they work in an enclosed tent; if the weather is expected to be exceedingly hot, the men may wear khaki colored shorts. The concessions committee chairs will communicate if/when it is permitted.  

Women have the option of wearing pants, skort, capri pants or appropriate length shorts for all committees on all days.

Neither men nor women are permitted to wear flip flops or sandals. For safety reasons we ask volunteers wear comfortable closed-toed shoes.

 

 

How do I purchase a uniform for the tournament?

You may order volunteer uniform pieces by selecting Order Uniforms in the right sidebar underneath MY INFO. Volunteer orders will be accepted on-line through April 30th. Orders placed on-line and prepaid will be available for pick-up at Credential Distribution on May 14th.

If you did not order on-line you are able to purchase general volunteer shirts, gallery management marshal shirts, and general volunteer hats only during Credential Distribution.

Gallery Management Marshal hats are not available for pickup at Credential Distribution. Gallery Management Marshals will receive a hat when checking in for your first shift.

All uniform pieces will be available for purchase during tournament week in the Volunteer Center. Please see FAQ regarding Credential Distribution Details and Volunteer Center hours.

NOTE:  Along with a new presenting sponsor for 2022, all volunteers required to wear the yellow volunteer polo will receive one complimentary shirt with the new Memorial Tournament presented by Workday logo. Items with the former logo will not be permitted beginning in 2022. 

What if I didn't order my uniform shirt online?

Volunteer uniforms will be available for purchase in the Volunteer Center during tournament week. Please go to the Volunteer Center during the hours of operation prior to your shift to purchase your uniform shirt.  

If picking up the day of your shift, please note that traffic could be backed up.  Please allow yourself plenty of time to park, catch the shuttle, purchase your shirt and make it to your post before your shift begins.

During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the lower level of the Memorial Tournament offices on the path leading to/from the Main Gate where the shuttles run to/from A Lot parking.  

Volunteer Center hours for 2022 are:

Monday, May 30, 9am – 4pm 

Tuesday, May 31, 7am - 4pm                                                                                                                                  

Wednesday-Saturday June 1-4, 6am – 6pm

Sunday, June 5, 6am - 2pm

May I stay in my yellow volunteer shirt if I finished my shift, but want to watch the tournament?

Yes, you may remain on course after your shift to watch the tournament.   However, volunteers in uniform should not consume alcohol. If you plan to drink, we ask that you change out of your volunteer uniform (yellow shirt) before doing so.

Where is the Volunteer Center and what are the hours?

The Volunteer Center is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance.  Entry to the Volunteer Center is from the access road on the north side of the building.  To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road.  Entrance to the Volunteer Center will be on your left. 

Volunteers working a shift that day may stop in for bottled water, coffee, and a breakfast snack.  See below for hours.  Please be considerate of other volunteers and only take ONE item as we plan the quantity available based on the number of volunteers on course prior to each day. 

During tournament week, park in A Lot and take the shuttle to be dropped at the Main Gate. 

Volunteer Center hours for 2022 are:

Monday, May 30, 9am – 4pm 

Tuesday, May 31, 7am - 4pm                                                                                                                                  

Wednesday-Saturday June 1-4, 6am – 6pm

Sunday, June 5, 6am - 2pm

Please do not bring non-volunteers into the center with you at any time.  Thank you for understanding.

What, when, and where is Credential Distribution (packet pickup)?

Credential Distribution will be held on Saturday, May 14, 2022, from 9am - 1pm at The Exchange at Bridge Park located at 6520 Riverside Drive, Dublin, Ohio 43017. Please Note: Doors will not open prior to 9am.

Please see Volunteer Credential Distribution under Volunteer Resources for a printable version of the details, including a parking map for the Bridge Park area.

 

CREDENTIAL PACKET PICKUP:

General volunteer credential packets will be distributed by your last name.  

The following volunteer groups will pick up by committee, at tables designated as follows:

  • Marshals / Gallery Management
  • EMS/Shuttle Drivers and Ambassadors/Green Coats
  • Prearranged Group Pick-up

Credential packets will include your tournament credentials, tournament parking pass, volunteer schedule, volunteer party invite and pre-purchased uniform items (if applicable).We will not be selling additional uniform pieces at the Exchange.

If you would like to pick up credential packets for a group of 4 or more, please send a list of names to your committee co-chairs by May 13th. These packets will be gathered ahead of time and available at the “Group” pick-up table.

Volunteers may pick up for others!!  If you are unable to attend on the 14th, please send someone in your place – that person does not need to be a volunteer.  If that is not possible at all (due to a conflict or residing out of state), an email will be sent with details for the next opportunity to pick up your credential packet.

 

COMPLIMENTARY POLO SHIRT PICKUP:

Each volunteer will be required to wear the 2022 yellow, red, or white volunteer polo. 

You will receive one complimentary volunteer polo with the new Memorial Tournament presented by Workday logo.  Yellow polo shirts will be distributed in the outdoor courtyard area by last name (weather permitting).  Red (EMS) shirts and White (Marshal/Gallery Management Ambassador) shirts will be distributed at the committee table with your credentials.

Additional shirts may be purchased tournament week in the Volunteer Center for $35. 

 

UNIFORM PURCHASES:

Hats, rain gear and wind shirts will be available for purchase in the Volunteer Center during tournament week.  Only the complimentary polo and pre-ordered, prepaid uniform orders will be available for pick up at Credential Distribution.  

Please Note: Uniform pieces with the previous logo will NOT be permitted during volunteer shifts.

What if I can't make it to Credential Distribution (packet pick up) on Saturday, May 14, 2022?

Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Saturday, May 14, 2022, you will be emailed instructions for obtaining your credentials.  

Please note: You can have someone else pick up your credentials on the 14th.

Where do I park when I am volunteering?

All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive.  The shuttle is for volunteers only (on days they are volunteering) and runs between A Lot  and the main gate on Memorial Dr.   The shuttles run from 4:30 am to 8 pm.  For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.

If you received a different parking pass, your directions will be on the back of the pass. 

If you are volunteering near other non-permitted lots, you are welcome to park there.  Example:  Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.

Where does the volunteer shuttle from A Lot drop me off?

The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive.  When you follow the path, you will see the Volunteer Center on the right. 

What is the mobile device policy on course?

Mobile devices are permitted to the extent they are on silent and used in accordance herewith and with the Mobile Device Policy posted on the Tournament grounds and at pgatour.com.

To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located at the Patron Information Center on the walk from the Main Gate entrance.

What is the bag policy?

All volunteers must adhere to the PGA TOUR bag policy.  Click here for a list of approved and prohibited bags.

 

What is the alcohol policy for volunteers?

The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will relieved of their duties and their badges must be returned.  If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform (yellow shirt).

What is the autograph policy for volunteers?

No volunteer may use his or her position to solicit player autographs.  However, off duty volunteers, not in uniform, may request player autographs, along with all patrons, Monday through Wednesday only. 

How do I change or cancel a volunteer shift?

You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activated and you will need to contact your Committee Chair to make adjustments.

You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.

What is the badge policy if I cancel my shifts (after receiving my tournament badges) or no-show for my volunteer shifts?

Badges are provided in exchange for volunteering.  If a volunteer fails to meet the volunteer hours requirement for issued badges (whether the result of canceling shifts or not showing for shifts), the badges will be voided.

Selling a Volunteer Badge or a Patron Badge given in exchange for volunteering is also prohibited. Volunteers found to have sold their badges will have the badges issued to them voided. Patrons/Volunteers with voided badges will not be permitted entrance to Tournament grounds.

 

What if canceling a shift causes me to drop to less than the original 12+ hours I was registered for?

If you were originally scheduled to volunteer 12 or more hours and received ONE Volunteer Badge and ONE Patron Badge and you cancel a shift resulting in your total number of volunteer hours to drop to between 8 and 11 hours, your ONE Patron badge will be voided.  You may go to the Volunteer Center during tournament week to obtain a one day Course Entrance Gate Voucher to replace your ONE Patron Badge.

 

How do I return my badges if I cancelled my shifts?

Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided. Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.  

If canceling a shift drops you below the minimum of 8 hours required, your volunteer badge will be voided. If you were given a volunteer badge and a patron (guest) badge for more than 12 hours and canceling a shift drops you below 12 hours, your patron (guest) badge will be voided. You may come to the Volunteer Center tournament week to receive a one day guest pass in its place.  

How do I find my schedule?

Login to the registration site and select View My Schedule in the right sidebar under MY INFO. 

How does inclement weather effect shifts?

Weather delays can extend the day for anyone working or volunteering for the tournament.  In the event of a weather delay, you may be asked to stay an additional hour or so.

When do I receive my meal coupon?

Your Committee Chair will distribute your meal coupon and provide you with adequate time to take a lunch break, should your shift be over the lunch hour. Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift. 

Is there a shuttle for volunteers to get around the course?

No there is not.  Volunteers should reference the course map and utilize the parking closest to your volunteer site. View Course Map

What should I bring with me to volunteer?

Please keep the weather conditions in mind. We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open (admission gates, leader/status boards, hospitality venues, etc.).

How do I find a list of prohibited items?

For a complete list of prohibited items please check the following link: Prohibited Items and Other FAQs

 

Are still cameras and video cameras allowed?

Still cameras are only permitted on Monday, Tuesday and Wednesday of Tournament week and are NOT Allowed Thursday - Sunday. Video equipment is prohibited all seven days. Prohibited Items and Other FAQs

What is proper golf tournament etiquette?

The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:

  • Volunteers are NOT allowed to ask for autographs while on duty. 
  • Please stay behind the gallery ropes and cooperate with the marshals.
  • Please remain quiet and still throughout each shot and do not move until all players in the group have played or holed out.
  • Please walk carefully. Never run. 
  • Please dispose of trash properly and recycle.
  • When Marshals raise their hand, please stop walking, and talking and wait until the arms are lowered.

How do I know where each player is during his round at a given time? 

To determine a players current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.

Where can I find a course map online?

Please find the course map here.

Are there any hotels with special rates for volunteers?

There are no special rates or reserved rooms for volunteers at this time.  We recommend you make individual arrangements with hotels as early as possible.

Are there any shuttles from hotels for volunteers?  

No, there are no shuttles from hotels for volunteers.

Where is Lost and Found?

Lost and Found is located in the Patron Information Center, on the walk from the Main Gate entrance.

When and where is the Volunteer Celebration?

The Volunteer Celebration will be held on Friday, May 27, from 6:00 to 9:00 PM. 

Volunteers will receive their invitation at credential pickup on Saturday, May 14. An electronic copy can also be found under Volunteer Resources. 


EMS

What if I have trouble registering as an EMS volunteer online?

Please call either Ken Peters (614-560-9917) or Tina Quinn (614-395-6824).

What if I know someone who would like to volunteer for EMS?

Have them register online.  If they have questions, please have them email full name, address and phone number to Ken Peters and Tina Quinn at memorialtournamentems@yahoo.com

What is the uniform policy for EMS volunteers?

All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The officialEMS uniform consists of the red Memorial Tournament presented by Workday polo shirt.
    • A new uniform shirt is required for 2022.  All 2022 EMS volunteers will receive ONE complimentary red EMS shirt with the new Memorial Tournament presented by Workday logo.  You will be prompted to select your size during the registration process.
  • EMS workers wear black/navy blue long pants and closed-toed black shoes or boots.
  • Hats and visors should have the current logo or no logo.
  • Sweatshirts are allowed with acceptable logos.
  • Remember, only uniform pieces with the new 2022 Memorial Tournament presented by Workday logo may be worn during your volunteer shifts.

 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 14th from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 30th. 

Uniform pieces will NOT be available for purchase at Credential Distribution.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

What if I didn't order my uniform shirt online and need to purchase one?

EMS volunteer shirts will be available for purchase at the Volunteer Center during tournament week.

 

Where do EMS volunteers report for duty?

Please report to the First Aid Headquarters.

First Aid Headquarters is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance.  Entry to the First Aid Headquarters is from the access road on the north side of the building.  To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. The entrance will be in the building on your left and on the east side of the building (around the corner from the Volunteer Center entrance).  

What time do EMS volunteers report? When does the shift end?

EMS volunteers should report for their shift based on the day/time below:

  • Monday shifts at 8:00 a.m.

  • Tuesday shifts at 8:00 a.m.

  • Wednesday through Sunday shifts: 1 hour before play is scheduled to start

If you are going to be late, due to getting off shift, please let the chairman know.

 

ALL shifts end 1 hour after close of play.

What if I cannot fulfill my EMS volunteer duties?

Please inform us as soon as possible if you are unable to work.

You will need to return all of your packet to avoid being charged for the Memorial Tournament tickets.

What are the EMS committee member's phone numbers?

Ken Peters 614-560-9917

Tina Quinn 614-395-6824

Ray DiLisi 614-565-6504

Buddy Jackson 513-678-3299

What are EMS volunteers allowed to bring to the course?

EMS volunteers are allowed to bring the following with them to the course:

  • Clear bag

  • No arm chair

  • Rain suit

  • Wind jacket

  • Umbrella

Additionally, please keep the weather conditions in mind.  We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open.

What is the minimum number of hours/days/shifts I am required to volunteer for EMS?

One day, a 12 hour shift.

What if I'm not finding the answer to my question in the EMS FAQ's?

Your question likely applies to all volunteers and is not EMS volunteer specific.  Please check the General FAQ's for your question.   Should you still not find the answer, please contact the EMS committee co-chairs.


Gallery Management Ambassadors (formerly Marshals)

What if I have trouble registering as a Gallery Management marshal online?

Please call Ike Wampler at 740-412-6264.

What time do Gallery Management marshals report for their shift? When does a shift end?

Report/arrival time depends on your hole assignment. Please refer to the documents in the Volunteer Resources section, Gallery Management (in the menu to the right) for report times for each hole. 

A shift ends when play is completed on the assigned hole, and you are released by the hole captain.

Where do Gallery Management marshals report for duty?

Report to the Volunteer Center.  The Volunteer Center is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance. Entry to the Volunteer Center is from the access road on the north side of the building. To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. Entrance to the Volunteer Center will be on your left. 

What is the uniform policy for Gallery Management marshals?

Men

  • White Memorial Tournament golf shirt with the new 2022 Memorial Tournament presented by Workday logo and Khaki pants. 
  • Hat - see below

Women

  • White Memorial Tournament golf shirt with the new 2022 Memorial Tournament presented by Workday logo and khaki pants, khaki golf shorts or capris.
  • Hat - see below

You may also wear a Memorial Tournament Wind Shirt or Rain Suit with the new 2022 Memorial Tournament presented by Workday logo. The wind shirt and rain suit can be purchased online.

Hat – You will receive either a Memorial Tournament baseball cap or Memorial Tournament floppy hat. You must select which hat you would prefer when registering on-line. If no selection is made you will receive the baseball cap. You will receive your hat the first day you are scheduled to work at check-in, in the Volunteer Center.

PLEASE NOTE:  All 2022 Gallery Management marshals will receive ONE complimentary shirt with the new logo.  Shirts with the previous logo, presented by Nationwide will not be allowed.  Anyone checking in for their shift wearing a shirt with the previous logo will be required to purchase a new shirt with the current "presented by Workday" logo.

What are Gallery Management marshals allowed to bring to the course?

  • clear bag
  • no arm chair
  • rain suit
  • wind jacket
  • change of shoes (if it rains)
  • umbrella

What if I cannot fulfill my duties as a Gallery Management marshal?

Please inform us as soon as possible if you are unable to Marshal. You will need to return all of your Gallery Management marshal packet to avoid being charged for the Memorial Tournament tickets.

What is the phone number for the Gallery Management committee?

All Gallery Management marshals have a duty to contact us as soon as possible if their schedules have changed and cannot fulfil their duties for that day.

Phone number: 614-889-6728 or email Ike Wampler at workiw@msn.com

What if I know someone who would like to serve as a marshal for the Gallery Management committee?

Submit their full name, address, phone number and email at check-in in the Volunteer Center or email Ike Wampler at workiw@msn.com.


Hospitality

Are Hospitality volunteers provided breaks during their shifts?

Volunteers coordinate with each other to take brief breaks (15 minutes) for using restrooms and getting a quick bite to eat. Hospitality Floaters will also circulate to offer brief breaks.

Volunteers are not allowed to eat food at the Check-In Tents or Tables in view of patrons and guests. Do not accept food or drinks from Hospitality venues even if offered by the host.

How do I check in for Hospitality shifts?

Text Jennifer Bollinger at 614-204-6715 upon arrival at your assigned venue with the following information:  Volunteer Name, Assigned venue location.  Ex: Lisa Colosimo, Nicklaus Club


Memorial Patron Will Call and VIP Courtesy Center

Where is the Memorial Patron Will Call and VIP Courtesy Center located?

Memorial Patron Will Call and VIP Courtesy Center is located in the HNS Sports office at Muirfield Square. The office is located at the corner of Memorial Drive and Muirfield Drive at 6189 Memorial Drive, Dublin.

What are the hours for Memorial Patron Will Call & VIP Courtesy Center?

 The hours for Memorial Patron Will Call & VIP Courtesy Center are:

Monday, May 30, 2022 7:00 AM-5:00 PM
Tuesday, May31, 2022 7:00 AM-7:00 PM
Wednesday, June 1, 2022 7:00 AM-7:00 PM
Thursday, June 2, 2022 7:00 AM-7:00 PM
Friday, June 3, 2022 7:00 AM-7:00 PM
Saturday, June 4, 2022 7:00 AM-7:00 PM
Sunday, June 5, 2022 7:00 AM-3:00 PM

*In the case of a rain delay, MPWC will close one hour after the end of play

Is food provided for volunteers at Memorial Patron Will Call and VIP Courtesy Center since it is located off-course?

Food will be provided for meals during your volunteer hours the week of the tournament.

Am I required to arrive earlier than my volunteer shift time for Memorial Patron Will Call and VIP Courtesy Center?

Yes, we would request that you attend 15 minutes prior to your shift start time for training.


Sandwich Factory

What is a "Sandwich Factory"?

  • “Henry Ford” style production line making all of the cold sandwiches (ham & swiss, chicken salad, hoagies, turkey & cheddar, veggie (4 cheese) and kids' meals) eaten at the Tournament.
  • The Sandwich Factory is located in the lower level of the Pavilion building which is directly next to the 18th green and large main leader board. It is at the bottom of the hill. Go through the large opening to the left of the laundry. There will be many golf carts parked in front of this area.
  • The uniform for Sandwich Factory volunteers is now the same as general volunteers:
    • Men: the current yellow Memorial Tournament polo shirt, khaki (tan) long pants and closed toe shoes.
    • Ladies: the current yellow Memorial Tournament polo, khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes. Shorts and skorts must be walking length or just above the knee. The Tournament will provide an apron and gloves.
    • NOTE: All 2022 general volunteers will receive one complimentary yellow polo shirt with the new Memorial Tournament presented by Workday logo.

What are the different positions within the Sandwich Factory?

  • Sandwich Production:   Making sandwiches on an assembly line and “fluffing” meats/cheeses.
  • Stand Captain:  7 per shift with at least 5 years SF experience preferred.  They oversee/direct volunteers in the production of sandwiches to fulfill quota, in quality control, fluffing and clean up.  Cooler access is restricted to the committee chairs and the Stand Captains. 
  • Dishwasher - Two dishwashers per shift.Obligation is to wash dishes for only 2 hours, then other 2 hours is spent making sandwiches. Only need to wash dishes, when they start to pile up and then can help in other areas while there are no dishes.  Dishwashers can bring their own gloves to wash dishes. NO gloves will be provided.
  • Set-up shift - A small shift of volunteers with previous SF experience who transition the Sandwich Factory assembly room into a clean, mean sandwich-making machine!  No sandwiches are made.

What are the Sandwich Factory Procedures?

  • Please arrive 10 minutes before your shift begins. You will need to sign in, pick up a plastic apron, plastic gloves, and a white hat – writing your name on both sides.  WASH HANDS!!! Receive instructions from a Stand Captain.
  • All personal items will need to be stored in the community tub near the sign-in table.  You only will have access to these items when you are on your break.  Please keep items to a minimum.  Cell phones need to be turned off or silenced and cannot be used while sandwiches are in production.
  • After quotas are met, all tables must be cleared, cleansed, sprayed with a disinfectant and covered with a table cloth.  Garbage bags replaced, dishes washed, supplies replenished (sticker, boxes, lids).  After all food is covered and put away, the floor must be swept and mopped.  You must sign out before you leave.
  • Volunteers are relieved of their duties by the Stand Captains for a 15 minute break. Typically occurs about 90-120 minutes into a 4 hour shift and occurs table by table- not everyone goes on break at once.
  • While on break volunteers are allowed one bottled water/soft drink in addition to making one sandwich using the meats, cheeses and sauces available at the time. Not all sandwich items may be available for volunteer sandwiches, it will depend on available inventory. NO food or drink is allowed at/near sandwich production lines.
  • Restrooms are located in the hallway just outside the Sandwich Factory assembly room. Always wash your hands upon returning to the Sandwich Factory. 
  • Cell phone use is prohibited while working in the Sandwich Factory and volunteers may use cell phones only during the shift break. 
  • We recycle!  Designated “recycle” trash bags for chicken salad tubs, mayo/salad dressing containers, glass jars, water bottles and cardboard. Soiled food will also be collected in a special bin for composting.

Where do I park if volunteering in the Sandwich Factory? 

  • Day shift: Park in the "A-lot" volunteer parking area accessed from Crossgate Drive. Crossgate Drive intersects Muirfield drive. Van shuttles will transport you from the A lot to the main entrance gate. A "day" parking pass will be provided in your volunteer packet.
  • Evening shift: After 4:30 pm, SF volunteers will park in the Club House parking lot. You will receive a "night" parking pass in your volunteer packet to enter the Course grounds past the gatehouse on Memorial Drive and park in the MVGC parking lot.
  • Set-up shift: For this shift only, set-up volunteers are to park on the grass in the makeshift fenced parking lot along Dunniker Park Dr. This is a residential street directly east of the MVGC gate house. Updates will be given at a future date regarding parking passes for this shift.

Shuttle Bus Ambassador

How long are shuttle ambassador shifts?

Due to the location and standing on pavement, ambassador shifts are only 4 hours.

If you select only 1 ambassador shift (4 hours), then in order to receive some of the volunteer perks, you will need to select another shift with a different committee to exceed the 8 hour requirement or a second ambassador shift.

 

What is the uniform policy?

  • A Yellow T-Shirt with the Memorial Tournament Logo will be provided (A polo does not need to be purchased unless you are volunteering for another committee that requires it.)
  • Men may wear khaki (tan) long pants and closed toe shoes.
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.
  • Hats and visors should have the current logo or no logo.
  • Jackets must have the current logo or no logo.
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts.

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution 2022 on Saturday, May 14th, from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Saturday, April 30th. Uniforms may also be purchased on course, during tournament week in the Volunteer Center.

Do Shuttle Ambassadors earn an hourly wage?

Yes! After registering at https://volunteers.thememorialtournament.com/ , you must “apply” online at mvgc.org to get on file for payroll.

  • In the bottom right corner, click on MVGC Careers.
  • Search job openings under the Memorial Tournament.
  • Select Shuttle Drivers and follow the instructions until application is completed.
  • Not completing this step will delay payment being sent.
  • You will clock in and out of each shift. Timesheets will be verified before being submitted for final approval.

What if I want to volunteer my time?

  • You are able to donate your hourly wage to an organization of your choice. We have several groups in the community that use this as a fundraising opportunity
  • When you register and create your profile at https://volunteers.thememorialtournament.com/ , please make sure to select “shuttle driver” as your volunteer type so you get on the appropriate committee list.
  • As you complete your online profile, you have the option to select an organization listed under “Please track my hours towards the following organization”. If one you wish to donate to is not listed, please contact the administrators at shuttles@thememorialtournament.com to get it added to the list.
  • A check will be sent to your organization following tournament week. A W9 MUST be submitted for your organization of choice (only one needs to be submitted if multiple people are from the same organization).

Shuttle Drivers

Why should I volunteer to be a shuttle driver?

  • You can donate your hourly wage to an organization of your choice or be paid directly.
  • Receive a credential to the tournament grounds, for the day you volunteer or for the week based on the number of hours you sign up for.
  • You receive a meal voucher (1 sandwich, 1 snack, 1 non-alcoholic drink) for each shift.
  • Help our community host a top quality PGA TOUR event.
  • Make a difference in your community.

Do shuttle drivers receive credentials?

Shuttle drivers who are signed up for 1 shift (8 hours) receive a credential for the day of their choice. Drivers with multiple shifts totaling 12-20 hours receive a credential for all days during tournament week. Drivers with multiple shifts totaling 21+ hours receive a credential to the tournament grounds for the week as well as an additional badge for a guest or friend, also good for the week.

How long are the shuttle driver shifts?

Shifts range from 5-8hrs. Some drivers also choose to do double shifts for additional hours. Please go to the OPPORTUNITIES tab, scroll down to "Shuttle Drivers" and click the button for scheduling to view all available shifts and times.

Are breaks allowed during driving shifts?

Yes.  These will be coordinated with the supervisors on duty.  Do not leave without permission as shuttles are always operating.  Meal and restroom breaks will be rotated through all the shuttles over the course of the shift.

What is the uniform policy?

  • A White T-Shirt with the Memorial Tournament Logo will be provided (A polo does not need to be purchased unless you are volunteering for another committee that requires it).
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts.

 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution 2022 on Saturday, May 14th,  from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Saturday, April 30th.  Uniforms will also be available for purchase on course, in the Volunteer Center, during tournament week.

Do shuttle drivers earn an hourly wage?

Yes! After registering at https://volunteers.thememorialtournament.com/ , you must “apply” online at mvgc.org to get on file for payroll.

  • In the bottom right corner, click on MVGC Careers.
  • Search job openings under the Memorial Tournament.
  • Select Shuttle Drivers and follow the instructions until application is completed.
  • Not completing this step will delay payment being sent.
  • You will clock in and out of each shift. Timesheets will be verified before being submitted for final approval.

How do I donate my wage to an organization of my choice?

  • When you register and create your profile at https://volunteers.thememorialtournament.com/ , please make sure to select “shuttle driver” as your volunteer type so you get on the appropriate committee list.
  • As you complete your online profile, you have the option to select an organization listed under “Please track my hours towards the following organization”. If one you wish to donate to is not listed, please contact the administrators at shuttles@thememorialtournament.com to get it added to the list.
  • A check will be sent to your organization following tournament week. A W9 MUST be submitted for your organization of choice (only one needs to be submitted if multiple people are from the same organization).

How do we check in on the day we work?  Where do we receive keys to the van on the day we work?

Shuttle Drivers check in at the shuttle headquarters located in the northwest corner of the 19th hole lot.  This lot is located on Dublin Road, just south of Glick Road.  All check in/out and vehicle assignments are done at the headquarters.

How will I know the route I am driving? Are directions provided?

You will be assigned to a route by your supervisor for each shift you drive. A map book with directions is provided in each shuttle vehicle. While you are assigned to one route, occasionally, you may be asked to assist on another route based on volume needs.  

What is the difference between Shuttle Drivers and Courtesy Cars/Transportation?

Shuttle Drivers transport PGA TOUR caddies, corporate clients, media, Tournament staff, and volunteers to and from Tournament parking to the course. Courtesy Cars/Transportation transport select guests of the Tournament from the airport, hotels, and other locations around the city.