Why should I volunteer?
What do I receive for volunteering at the Memorial Tournament?
Individuals volunteering for Shuttle Drivers, Bus Ambassadors, and EMS should review the FAQs for those specific committees to view their volunteer benefits.
General volunteers receive the following benefits for volunteering:
*Frequent shuttles are provided between the A Lot and the Main Gate entrance on Memorial Drive.
Please do not bring non volunteers into the center with you at any time. Thank you for understanding.
What are our volunteer roles and responsibilities?
What is the minimum number of hours/days/shifts required to volunteer?
The number of hours/days/shifts varies depending on the volunteer area.
The exceptions to this are EMS and Shuttle Drivers. View the EMS and Shuttle Driver FAQ’s to see the requirements for these committees.
Which volunteer type should I select when registering?
Individuals volunteering for EMS, Marshals/Gallery Management, or Shuttle Bus Driver/Ambassadors should select the corresponding type.
Otherwise, please select General Volunteer when registering to volunteer for the following:
Only one volunteer type is permitted per email address. If you are volunteering for more than one volunteer type (i.e., shuttle driver (Shuttles) and courtesy car driver (General Volunteer), you will need to create an additional volunteer profile using a different email address. Select the additional volunteer type and your desired shifts using that email address/login.
What is the uniform policy for committees under the general volunteer category?
All general volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.
Uniforms that have been ordered will be available for pickup at Credential Distribution on Saturday, May 13 from 9am - 1pm at The Exchange at Bridge Park, Dublin. Online ordering is available through Saturday, April 29.
NOTE: Uniform requirements are different for Gallery Management Marshals, Shuttle Drivers, and EMS. Please see the FAQ section specific to those volunteer types for uniform details.
What if it is hot, may volunteers wear shorts or flip flops/sandals?
No. Unfortunately, all men must wear slacks no matter the weather. The only exception to this is for concessions volunteers since they work in an enclosed tent; if the weather is expected to be exceedingly hot, then the men may wear khaki colored shorts. The concessions committee chairs will communicate if/when it is permitted.
Women have the option of wearing pants, skort, capri pants or appropriate length shorts for all committees on all days.
Neither men nor women are permitted to wear flip flops or sandals. For safety reasons we ask volunteers wear comfortable closed-toed shoes.
How do I purchase a uniform for the tournament?
You may order volunteer uniform pieces by selecting Order Uniforms in the right sidebar underneath MY INFO. Volunteer orders will be accepted on-line through April 30th. Orders placed on-line and prepaid will be available for pick-up at Credential Distribution on May 13th.
Gallery Management Ambassador/Marshal hats are not available for pickup at Credential Distribution. Gallery Management Ambassadors/Marshals will receive a hat when checking in for your first shift.
All uniform pieces will be available for purchase during tournament week in the Volunteer Center. Please see FAQ regarding Credential Distribution Details and Volunteer Center hours.
What if I didn't order my uniform shirt online?
Volunteer uniforms will be available for purchase in the Volunteer Center during tournament week. Please go to the Volunteer Center during the hours of operation prior to your shift to purchase your uniform shirt.
If picking up the day of your shift, please note that traffic could be backed up. Please allow yourself plenty of time to park, catch the shuttle, purchase your shirt, and make it to your post before your shift begins.
During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the lower level of the Memorial Tournament offices on the path leading to/from the Main Gate where the shuttles run to/from A Lot parking.
Volunteer Center hours for 2023 are:
Monday, May 29, 9am – 4pm
Tuesday, May 30, 7am - 4pm
Wednesday-Saturday May 31 - June 3, 6am – 6pm
Sunday, June 4, 6am - 2pm
May I stay in my yellow volunteer shirt if I finished my shift, but want to watch the tournament?
Yes, you may remain on course after your shift to watch the tournament. However, volunteers in uniform should not consume alcohol. If you plan to drink, we ask that you change out of your volunteer uniform (yellow shirt with current "presented by Workday" logo) before doing so.
Where is the Volunteer Center and what are the hours?
The Volunteer Center is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance. Entry to the Volunteer Center is from the access road on the north side of the building. To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. Entrance to the Volunteer Center will be on your left.
Volunteers working a shift that day may stop in for bottled water, coffee, and a breakfast snack. See below for hours. Please be considerate of other volunteers and only take ONE item as we plan the quantity available based on the number of volunteers on course prior to each day.
During tournament week, park in A Lot and take the shuttle to be dropped at the Main Gate.
Volunteer Center hours for 2023 are:
Monday, May 29, 9am – 4pm
Tuesday, May 30, 7am - 4pm
Wednesday-Saturday May 31 - June 3, 6am – 6pm
Sunday, June 4, 6am - 2pm
Please do not bring non-volunteers into the center with you at any time. Thank you for understanding.
What, when, and where is Credential Distribution (packet pickup)?
Credential Distribution will be held on Saturday, May 13, 2023, from 9am - 1pm at The Exchange at Bridge Park located at 6520 Riverside Drive, Dublin, Ohio 43017. Please Note: Doors will not open prior to 9am.
Please see Volunteer Credential Distribution under Volunteer Resources for a printable version of the details, including a parking map for the Bridge Park area.
CREDENTIAL PACKET PICKUP:
General volunteer credential packets will be distributed by your last name.
The following volunteer groups will pick up by committee, at tables designated as follows:
Credential packets will include your tournament credentials, tournament parking pass, volunteer schedule, volunteer party invite and pre-purchased uniform items (if applicable).We will not be selling additional uniform pieces at the Exchange.
If you would like to pick up credential packets for a group of 4 or more, please send a list of names to your committee co-chairs by May 12th. These packets will be gathered ahead of time and available at the “Group” pick-up table.
Volunteers may pick up for others!! If you are unable to attend on the 13th, please send someone in your place – that person does not need to be a volunteer. If that is not possible at all (due to a conflict or residing out of state), an email will be sent with details for the next opportunity to pick up your credential packet.
Hats, rain gear, and wind shirts will be available for purchase in the Volunteer Center during tournament week. Only pre-ordered, prepaid uniform orders will be available for pick up at Credential Distribution.
Please Note: Uniform pieces with the previous logo will NOT be permitted during volunteer shifts.
What if I can't make it to Credential Distribution (packet pick up) on Saturday, May 13, 2023?
Volunteer Credentials and uniforms cannot be mailed. If you are unable to attend the Volunteer Credential Distribution, Saturday, May 13, 2023, you will be emailed instructions for obtaining your credentials.
Please note: You can have someone else pick up your credentials on the 13th.I
If you registered AFTER May 13, please note the following about credential pickup:
There will be two additional pickup days Tuesday, May 16 and Wednesday, May 17 at HNS 6085 Memorial Drive, Dublin between 3-7 pm. Please note that no merchandise will be for sale during these days. Only pre-purchased items will be available.
The next opportunity will be to pick up your credentials/uniform in the Volunteer Center during tournament week. Please refer to the Volunteer Center FAQ for details.
Where do I park when I am volunteering?
All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive. The shuttle is for volunteers only on days they are volunteering, and runs between A Lot and the main gate on Memorial Dr. The shuttles run from 4:30 am to 8 pm. For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.
If you received a different parking pass, your directions will be on the back of the pass.
If you are volunteering near other non-permitted lots, you are welcome to park there. Example: Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.
Where does the volunteer shuttle from A Lot drop me off?
The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive. When you follow the path, you will see the Volunteer Center on the right.
What is the mobile device policy on course?
Mobile devices are permitted to the extent they are on silent and used in accordance herewith and with the Mobile Device Policy posted on the Tournament grounds and at pgatour.com.
To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located at the Patron Information Center on the walk from the Main Gate entrance.
What is the bag policy?
All volunteers must adhere to the PGA TOUR bag policy. Click here for a list of approved and prohibited bags.
What is the alcohol policy for volunteers?
The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will be relieved of their duties and their badges revoked. If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform (yellow shirt).
What is the autograph policy for volunteers?
No volunteer may use his or her position to solicit player autographs. However, off duty volunteers, not in uniform, may request player autographs, along with all patrons, Monday through Wednesday only.
How do I change or cancel a volunteer shift?
You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activated and you will need to contact your Committee Chair to make adjustments.
You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.
What is the badge policy if I cancel my shifts (after receiving my tournament badges) or no-show for my volunteer shifts?
Badges are provided in exchange for volunteering. If a volunteer fails to meet the volunteer hours requirement for issued badges (whether the result of canceling shifts or not showing for shifts), the badges will be voided.
Selling a Volunteer Badge, Volunteer Guest Badge, or A Lot Parking Pass given in exchange for volunteering is also prohibited. Volunteers found to have sold their badges will have their volunteer badges voided. Anyone with voided badges will not be permitted entrance to Tournament grounds.
What if canceling a shift causes me to drop to less than the original 12+ hours I was registered for?
If you were originally scheduled to volunteer 12 or more hours and received ONE Volunteer Badge and ONE Volunteer Guest Badge and you cancel a shift resulting in your total number of volunteer hours to drop to between 8 and 11 hours, your ONE Volunteer Guest Badge will be voided. You may go to the Volunteer Center during tournament week to obtain a One-Day Course Entrance Gate Voucher to replace your ONE Volunteer Guest Badge.
How do I return my badges if I cancelled my shifts?
Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided. Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.
If canceling a shift drops you below the minimum of 8 hours required, your Volunteer Badge will be voided. If you were issued a Volunteer Badge and a Volunteer Guest Badge for more than 12 hours and canceling a shift drops you below 12 hours, your Volunteer Guest Badge will be voided. You may come to the Volunteer Center tournament week to receive a One-Day Course Entrance Gate Voucher in its place.
How do I find my schedule?
Log into the registration site and select View My Schedule in the right sidebar under MY INFO.
How does inclement weather effect shifts?
Weather delays can extend the day for anyone working or volunteering for the tournament. In the event of a weather delay, you may be asked to stay an additional hour or so.
When do I receive my meal coupon?
Your Committee Chair will distribute your meal coupon and provide you with adequate time to take a lunch break, should your shift be over the lunch hour.
Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift.
Is there a shuttle for volunteers to get around the course?
No there is not. Volunteers should reference the course map and utilize the parking closest to your volunteer site. View Course Map
What should I bring with me to volunteer?
Please keep the weather conditions in mind. We suggest hats/visors, ponchos, and sunscreen if you will be working at locations that are out in the open (admission gates, leader/status boards, hospitality venues, etc.).
How do I find a list of prohibited items?
For a complete list of prohibited items please visit the Policies and Protocols page.
Are still cameras and video cameras allowed?
Still cameras with lens smaller than 6 inches and with no case are only permitted on Monday, Tuesday and Wednesday of Tournament week and are NOT Allowed Thursday - Sunday. Video equipment is prohibited all seven days.
For additional details please visit the Policies and Protocols page.
What is proper golf tournament etiquette?
The following are rules to follow when working to help ensure both contestants and spectators have the most enjoyable week possible:
How do I know where each player is during his round at a given time?
To determine a player's current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.
Where can I find a course map online?
Please find the course map here.
Are there any hotels with special rates for volunteers?
There are no special rates or reserved rooms for volunteers at this time. We recommend you make individual arrangements with hotels as early as possible.
Are there any shuttles from hotels for volunteers?
No, there are no shuttles from hotels for volunteers.
Where is Lost and Found?
Lost and Found is located in the Patron Information Center, on the walk from the Main Gate entrance near the main concessions pavilion.
When and where is the Volunteer Celebration?
When: Join us Friday, May 26. 6:00-9:00 pm
Where: Muirfield Village Golf Club, Patron Village / Golden Bear Club
Please park in the Memorial Tournament “A” parking lot | 5601 Crossgate Drive
Once you enter, you will receive a food voucher good for one free meal provided by Giant Eagle. Free beer, wine and soft drinks! (Cash bar for liquor) Live entertainment by Dublin Dads in the Dark, announcement of the Volunteer of the Year and much more!
Shuttles begin at 5:30 PM from the “A” lot and will run continuous loops all night...Dress is casual - Denim is ok!
COME CELEBRATE WITH US!! Please access the party pass under Volunteer Resources in the Volunteer Portal - good for you and a guest.
Can kids volunteer for the tournament?
There are two committees with volunteer opportunities for Junior Volunteers.
Junior Entrance Ambassadors will greet Patrons, answer questions, and give guidance to patrons as needed. Junior Ambassadors must be 14 to 17-years-old and scheduled to work with their parent or responsible adult
Junior Sandwich Factory volunteers work with a parent or responsible adult making sandwiches for on-course concessions. Junior Volunteers must be 14 to 17-years-old and scheduled to work with their parent or responsible adult. Parents/Adults may register with up to 4 juniors (kids or friends). This opportunity is only available Friday and Saturday.
To register with a Junior Volunteer:
I am a nursing mother. What are the available accommodations?
For nursing mothers needing to pump while volunteering on course, there are five options available to you:
NOTE: It is highly recommended you select a volunteer position near one of these locations to limit the time needed to walk to and from your volunteer location.
What if I have trouble registering as an EMS volunteer online?
Please call either Ken Peters (614-560-9917) or Tina Quinn (614-395-6824).
What if I know someone who would like to volunteer for EMS?
Have them register online. If they have questions, please have them email full name, address, and phone number to Ken Peters and Tina Quinn at firstname.lastname@example.org
What is the uniform policy for EMS volunteers?
All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.
Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 13th from 9am - 1pm at The Exchange at Bridge Park, Dublin. Online ordering is available through April 30th.
Uniform pieces will NOT be available for purchase at Credential Distribution. Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.
What if I didn't order my uniform shirt online and need to purchase one?
EMS volunteer shirts will be available for purchase at the Volunteer Center during tournament week.
Where do EMS volunteers report for duty?
Please report to the First Aid Headquarters located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance.
Entry to the First Aid Headquarters is from the access road on the north side of the building. To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. The entrance will be in the building on your left and on the east side of the building (around the corner from the Volunteer Center entrance).
What time do EMS volunteers report? When does the shift end?
EMS volunteers should report for their shift based on the day/time below:
Monday shifts at 8:00 a.m.
Tuesday shifts at 8:00 a.m.
Wednesday through Sunday shifts: 1 hour before play is scheduled to start
If you are going to be late due to getting off shift, please let the chairman know.
ALL shifts end 1 hour after close of play.
What if I cannot fulfill my EMS volunteer duties?
Please inform us as soon as possible if you are unable to work.
You will need to return all of your packet to avoid being charged for the Memorial Tournament tickets.
What are the EMS committee member's phone numbers?
Ken Peters -- 614-560-9917
Tina Quinn -- 614-395-6824
Ray DiLisi -- 614-565-6504
Buddy Jackson -- 513-678-3299
What are EMS volunteers allowed to bring to the course?
EMS volunteers are allowed to bring the following with them to the course:
No arm chair
Additionally, please keep the weather conditions in mind. We suggest hats/visors, ponchos, and sunscreen if you will be working at locations that are out in the open.
What is the minimum number of hours/days/shifts I am required to volunteer for EMS?
One day, a 12 hour shift.
What if I'm not finding the answer to my question in the EMS FAQs?
Your question likely applies to all volunteers and is not EMS volunteer specific.
Please check the General FAQs for your question. Should you still not find the answer, please contact the EMS committee co-chairs.
What if I have trouble registering as a Gallery Management Ambassador/Marshal online?
Please call Ike Wampler at 740-412-6264.
What time do Gallery Management Ambassadors/Marshals report for their shift? When does a shift end?
Report/arrival time depends on your hole assignment. Please refer to the documents in the Volunteer Resources section, Gallery Management (in the menu to the right) for report times for each hole.
A shift ends when play is completed on the assigned hole and you are released by the hole captain.
Where do Gallery Management Ambassadors report for duty?
You will report to the Volunteer Center. The Volunteer Center is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance.
Entry to the Volunteer Center is from the access road on the north side of the building. To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road. Entrance to the Volunteer Center will be on your left.
What is the uniform policy for Gallery Management Ambassadors?
You may also wear a Memorial Tournament Wind Shirt or Rain Suit with the Memorial Tournament presented by Workday logo. The wind shirt and rain suit may be purchased online.
You will receive either a Memorial Tournament baseball cap or Memorial Tournament floppy hat. You must select which hat you would prefer when registering on-line. If no selection is made you will receive the baseball cap. You will receive your hat the first day you are scheduled to work at check-in, in the Volunteer Center.
PLEASE NOTE: Anyone checking in for their shift wearing a shirt with the previous logo will be required to purchase a new shirt with the current "presented by Workday" logo.
What are Gallery Management marshals allowed to bring to the course?
What if I cannot fulfill my duties as a Gallery Management marshal?
Please inform us as soon as possible if you are unable to Marshal. You will need to return all of your Gallery Management marshal packet to avoid being charged for the Memorial Tournament tickets.
What is the phone number for the Gallery Management committee?
All Gallery Management marshals have a duty to contact us as soon as possible if their schedules have changed and cannot fulfil their duties for that day.
Phone number: 614-889-6728 or email Ike Wampler at email@example.com
What if I know someone who would like to serve as a marshal for the Gallery Management committee?
Submit their full name, address, phone number and email at check-in in the Volunteer Center or email Ike Wampler at firstname.lastname@example.org.
Are Hospitality volunteers provided breaks during their shifts?
Volunteers coordinate with each other to take brief breaks (15 minutes) for using restrooms and getting a quick bite to eat. Hospitality Floaters will also circulate to offer brief breaks.
Volunteers are not allowed to eat food at the Check-In Tents or Tables in view of patrons and guests. Do not accept food or drinks from Hospitality venues even if offered by the host.
How do I check in for Hospitality shifts?
Text Jennifer Bollinger at 614-204-6715 upon arrival at your assigned venue with the following information: Volunteer Name and Assigned Venue Location. Ex: Lisa Colosimo, Nicklaus Club
Where is the Memorial Patron Will Call and VIP Courtesy Center located?
Memorial Patron Will Call and VIP Courtesy Center is at 6085 Memorial Drive, Dublin.
This new office space it is still located in Muirfield Square and is now visible from Muirfield Drive.
What are the hours for Memorial Patron Will Call & VIP Courtesy Center?
The hours for Memorial Patron Will Call & VIP Courtesy Center are:
|Monday, May 29, 2023||7:00 AM-5:00 PM|
|Tuesday, May 30, 2023||7:00 AM-7:00 PM|
|Wednesday, May 31, 2023||7:00 AM-7:00 PM|
|Thursday, June 1, 2023||7:00 AM-7:00 PM|
|Friday, June 2, 2023||7:00 AM-7:00 PM|
|Saturday, June 3, 2023||7:00 AM-7:00 PM|
|Sunday, June 4, 2023||7:00 AM-3:00 PM|
*In the case of a rain delay, MPWC will close one hour after the end of play
Is food provided for volunteers at Memorial Patron Will Call and VIP Courtesy Center since it is located off-course?
Food will be provided for meals during your volunteer hours the week of the tournament.
Am I required to arrive earlier than my volunteer shift time for Memorial Patron Will Call and VIP Courtesy Center?
Yes, we would request that you attend 15 minutes prior to your shift start time for training.
What is a "Sandwich Factory"?
What are the different positions within the Sandwich Factory?
What are the Sandwich Factory Procedures?
Where do I park if volunteering in the Sandwich Factory?
Why should I volunteer to be a shuttle driver?
Do shuttle drivers receive credentials?
Shuttle drivers who are signed up for 1 shift (8 hours) receive a credential for the day of their choice. Drivers with multiple shifts totaling 12-20 hours receive a credential for all days during tournament week. Drivers with multiple shifts totaling 21+ hours receive a credential to the tournament grounds for the week as well as an additional badge for a guest or friend, also good for the week.
How long are the shuttle driver shifts?
Shifts range from 5-8hrs. Some drivers also choose to do double shifts for additional hours. Please go to the OPPORTUNITIES tab, scroll down to "Shuttle Drivers" and click the button for scheduling to view all available shifts and times.
Are breaks allowed during driving shifts?
Yes. These will be coordinated with the supervisors on duty. Do not leave without permission as shuttles are always operating. Meal and restroom breaks will be rotated through all the shuttles over the course of the shift.
What is the uniform policy?
Do shuttle drivers earn an hourly wage?
Yes! After registering at https://volunteers.thememorialtournament.com/ , you must “apply” online at mvgc.org to get on file for payroll.
How do I donate my wage to an organization of my choice?
How do we check in on the day we work? Where do we receive keys to the van on the day we work?
Shuttle Drivers check in at the shuttle headquarters located in the RV Lot off of Crossgate Drive. Look for the office trailer labeled "Shuttle Headquarters". A shuttle supervisor will be there to check you in.
How will I know the route I am driving? Are directions provided?
You will be assigned to a route by your supervisor for each shift you drive. A map book with directions is provided in each shuttle vehicle. While you are assigned to one route, occasionally, you may be asked to assist on another route based on volume needs.
What is the difference between Shuttle Drivers and Courtesy Cars/Transportation?
Shuttle Drivers transport PGA TOUR caddies, corporate clients, media, Tournament staff, and volunteers to and from Tournament parking to the course. Courtesy Cars/Transportation transport select guests of the Tournament from the airport, hotels, and other locations around the city.