18 DAYS UNTIL
THE MEMORIAL TOURNAMENT

Volunteer registration for the 2021 Memorial Tournament presented by Nationwide is now OPEN for all committees. Volunteer Credential Distribution will be held on Saturday, May 22nd from 9am - 1pm at The Exchange, Bridge Park in Dublin, OH. See FAQ's for additional information.

Volunteer FAQs

What steps are the PGA TOUR and the Memorial Tournament taking related to concerns about the spread of COVID-19 and the safety of volunteers?

The tournament and the PGA TOUR will host a Volunteer Safety Workshop webinar in mid-May and address the safety protocols in place at the time of the tournament.  Details will be posted here and communicated via email to registered volunteers in early May.  

In the meantime, please review the PGA TOUR's Guide to Fan Safety.

Why should I volunteer?

  • The Tournament provides a donation to Nationwide Children’s Hospital.
  • In 2020, the donation was over $ 3 million.
  • Be part of the excitement close to the action.
  • Help our community host a top quality PGA Tour event.
  • Make a difference in your community.
  • Network with other volunteers and staff.
  • Build friendships that will last a lifetime.

What do I receive for volunteering at the Memorial Tournament?

Individuals volunteering for Shuttle Drivers, Bus Ambassadors, and EMS should review the FAQs for those specific committees to view their volunteer benefits.

 

General volunteers receive the following benefits for volunteering:

Shift(s) Length  

   Benefits Received
8 hours
  • ONE set of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink) good only on the day(s) you are volunteering
  • ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)
9-11 hours
  • TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)
12+ hours
  • TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • ONE Volunteer Badge (for admittance each day of tournament week) and ONE Patron Badge for a guest (good for admittance each day of tournament week)
  • ONE parking pass to the A Lot* parking lot, good on the day(s) you are volunteering (If other parking is provided based on volunteer assignment no parking pass will be issued.)

*Frequent shuttles are provided between the A Lot and the Main Gate entrance on Memorial Drive.

 The Volunteer Center will not be open to volunteers this year (2021) except for credential and uniform pickup and uniform sales.

Please do not bring non volunteers into the center with you at any time. Thank you for understanding.

PLEASE NOTE: Should state guidelines and PGA TOUR protocols regarding COVID-19 change from what they are currently, volunteer badging could be impacted.

What is the minimum number of hours/days/shifts required to volunteer?  

The number of hours/days/shifts varies depending on the volunteer area.

  • The minimum number of days for Mobile Device Courtesy Committee is 2 days.
  • The minimum number of days for Marshals is 5 days (4 Tournament days (Thursday through Sunday) and 1 practice day (Monday, Tuesday, or Wednesday))
  • The minimum number of hours for all other volunteers is 8 hours.

The exceptions to this are EMS and Shuttle Drivers.   View the EMS and Shuttle Driver FAQ’s to see the requirements for these committees. 

Which volunteer type should I select when registering?

Individuals volunteering for EMS, Marshals, or Shuttle Bus Driver/Ambassadors should select the corresponding type.

Otherwise, please select General Volunteer when registering to volunteer for the following:

  • Bears
  • Clubhouse Ambassadors
  • Concessions
  • Courtesy Cars
  • Disabled Services
  • Hospitality
  • Leader Boards
  • Will Call/VIP Courtesy Center
  • Player Evacuation
  • Patron Information
  • Sandwish Factory
  • Scoring and Data Control
  • Status Boards
  • Supply Distribution
  • Volunteer Committee

What is the uniform policy for general volunteers?

All general volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The official uniform consists of the yellow Memorial Tournament polo shirt.  The shirt must have the current logo. 
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.   
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.  
  • Remember, only uniform pieces with the current logo can be worn during your volunteer shifts. 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

Please note that uniform requirements are different for Marshals, Shuttle Drivers and EMS.  Please see FAQ's specific to those volunteer types for details.

NOTE:  Along with a new presenting sponsor for 2022, there will be a new logo.  Items with the current logo will not be permitted beginning in 2022, however, each volunteer will receive a complimentary tournament shirt next year. We suggest only purchasing items this year if necessary. 

 

How do I purchase a uniform for the tournament?

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

 

NOTE:  Along with a new presenting sponsor for 2022, there will be a new logo.  Items with the current logo will not be permitted beginning in 2022, however, with each volunteer will receive a complimentary tournament shirt next year. We suggest only purchasing items this year if necessary. 

 

Where is the Volunteer Center and what are the hours?

For 2021, the Volunteer Center is only open to those volunteers picking up credentials or picking up or purchasing uniform pieces. There will be no seating or food in the center for 2021.  Masks will be required to enter the center.

The Volunteer Center is located in the lower level of the Memorial Tournament offices, along the cart path from the main gate entrance.  Entry to the Volunteer Center is from the access road on the north side of the building.  To enter, take the cart path from the main gate entrance until it ends. Take a left onto the access road.  Entrance to the Volunteer Center will be on your left. 

Bottled water, for working volunteers ONLY, will be provided in coolers in the tent outside the building.  A prepackaged breakfast snack and coffee will be available from 6am - 10am in the Champions Pavilion concession stand on the days you are volunteering ONLY.  Please be considerate of other volunteers and only take ONE item as we plan the quantity available based on the number of volunteers on course prior to 10am each day.  Champions Pavilion is located below the pavilion building, straight ahead where the access road meets the main entrance cart path.  

During tournament week, park in A Lot and take the shuttle to be dropped at the Main Gate. 

 

Volunteer Center hours for 2021 are:


Monday, May 31, 9am – 4pm 

Tuesday, June 1, 7am - 4pm                                                                                                                                  

Wednesday-Saturday June 2-5, 6am – 6pm

Sunday, June 6, 6am - 2pm

Please do not bring non-volunteers into the center with you at any time.  Thank you for understanding.

What, when and where is Credential Distribution (packet pickup)?

Credential Distribution will be held on Saturday, May 22, 2021, from 9am - 1pm at The Exchange at Bridge Park located at 6520 Riverside Drive, Dublin, Ohio 43017. Your final volunteer schedule and credentials will be available.   All volunteer requests are considered but not guaranteed.

Please note:  Volunteer credentials and uniforms cannot be mailed. If you are unable to attend Credential Distribution, you will be sent instructions to obtain your volunteer credentials. 

If you purchased a uniform online, it will be available at Credential Distribution.

 

What are our volunteer roles and responsibilities?

  • Smile and make visitors feel welcome and appreciated.
  • Be attentive to your position on the grounds or at your designated location.
  • Be respectful of players, sponsors, spectators, Club members and fellow volunteers.
  • Be flexible. If you are available to work additional shifts, please let your Committee Chair know.
  • Report in full uniform ON TIME and READY TO WORK your shift. There could be heavy traffic, please plan accordingly. 
  • Check your email frequently during tournament week and the day you are volunteering. Email will be the primary means of communication for weather delays or additional coverage needed for your assigned shift.

What if I didn't order my uniform shirt online and cannot make it to Credential Distribution to purchase a shirt?

Volunteer uniforms will be available for purchase in the Volunteer Center during tournament week.  Please go to the Volunteer Center during the hours of operation prior to your shift to purchase your uniform shirt.  

If picking up the day of your shift, please note that traffic could be backed up.  Please allow yourself plenty of time to park, catch the shuttle, purchase your shirt and make it to your post before your shift begins.

During tournament week, park in A Lot and take the shuttle to the Main Gate. The Volunteer Center is located on the lower level of the Memorial Tournament offices on the path leading to/from the Main Gate where the shuttles run to/from A Lot parking.  

Volunteer Center hours for 2021 are:

Monday, May 31st, 9 am – 4 pm 

Tuesday, June 1st,  7 am - 4 pm                                                                                                                                                      

Wednesday-Sunday, June 2nd - 6th, 6 am – 6 pm

Where do I park when I am volunteering?

All volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive.  The shuttle is for volunteers only (on days they are volunteering) and runs between A Lot  and the main gate on Memorial Dr.   The shuttles run from 4:30 am to 8 pm.  For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.

If you received a different parking pass, your directions will be on the back of the pass. 

If you are volunteering near other non-permitted lots, you are welcome to park there.  Example:  Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.

What is the mobile device policy on course?

Mobile devices are permitted to the extent they are on silent and used in accordance herewith and with the Mobile Device Policy posted on the Tournament grounds and at pgatour.com.

To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located at the Patron Information Center on the walk from the Main Gate entrance.

What is the bag policy?

Click here for a list of acceptable bags and prohibited bags.

 

What is the alcohol policy for volunteers?

The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will relieved of their duties and their badges must be returned.  If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform (yellow shirt).

What is the autograph policy for volunteers?

Due to the ongoing pandemic, no autographs are permitted for 2021.

Where does the volunteer shuttle from A Lot drop me off?

The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive.  When you follow the path, you will see the Volunteer Center on the right. 

What is the badge policy if I cancel my shifts (after receiving my tournament badges) or no-show for my volunteer shifts?

Badges are provided in exchange for volunteering.  If a volunteer fails to meet the volunteer hours requirement for issued badges (whether the result of canceling shifts or not showing for shifts), the badges will be voided.  Selling a Volunteer Badge or a Patron Badge given in exchange for volunteering is also prohibited.  Volunteers found to have sold their badges will have the badges issued to them voided.  Patrons/Volunteers with voided badges will not be permitted entrance to Tournament grounds.

 

What if canceling a shift causes me to drop to less than the original 12+ hours I was registered for?

If you were originally scheduled to volunteer 12 or more hours and received ONE Volunteer Badge and ONE Patron Badge and you cancel a shift resulting in your total number of volunteer hours to drop to between 8 and 11 hours, your ONE Patron badge will be voided.  You may go to the Volunteer Center during tournament week to obtain a one day Course Entrance Gate Voucher to replace your ONE Patron Badge.

 

How do I make a change or cancel a volunteer shift?

You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activated and you will need to contact your Committee Chair to make adjustments.

You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.

How do I return my badges if I cancelled my shifts?

Effective 2018, there is no need to return your badges if you cancel a shift after Credential Distribution.  Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided.  Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.  If canceling a shift drops you below the minimum of 8 hours required, your volunteer badge will be voided.  If you were given a volunteer badge and a patron (guest) badge for more than 12 hours and canceling a shift drops you below 12 hours, your patron (guest) badge will be voided.  You may come to the Volunteer Center tournament week to receive a one day guest pass in its place.  

What is proper golf tournament etiquette?

The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:

  • Volunteers are NOT allowed to ask for autographs while on duty. 
  • Please stay behind the gallery ropes and cooperate with the marshals.
  • Please remain quiet and still throughout each shot and do not move until all players in the group have played or holed out.
  • Please walk carefully. Never run. 
  • Please dispose of trash properly and recycle.
  • When Marshals raise their hand, please stop walking, and talking and wait until the arms are lowered.

May I stay in my yellow volunteer shirt if I finished my shift, but want to watch the tournament?

Yes, you may remain on course after your shift to watch the tournament.   However, volunteers in uniform should not consume alcohol. If you plan to drink, we ask that you change out of your volunteer uniform (yellow shirt) before doing so.

How do I know where each player is during his round at a given time? 

To determine a players current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.

How do I find my schedule?

Login to the registration site and select View My Schedule in the right sidebar under MY INFO. 

When and where is the Volunteer Celebration?

There will not be a Volunteer Celebration this year due to the continuing pandemic concerns.  We hope you join us for a celebration in 2022.

 

When do I receive my meal coupon?

Your Committee Chair will distribute your meal coupon and provide you with adequate time to take a lunch break, should your shift be over the lunch hour. Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift. 

Where is Lost and Found?

Lost and Found is located in the Patron Information Center, on the walk from the Main Gate entrance.

Where can I find a course map online?

Please find the course map here.

Are there any hotels with special rates for volunteers?

There are no special rates or reserved rooms for volunteers at this time.  We recommend you make individual arrangements with hotels as early as possible.

Are there any shuttles from hotels for volunteers?  

No, there are no shuttles from hotels for volunteers.

Is there a shuttle for volunteers to get around the course?

No there is not.  Volunteers should reference the course map and utilize the parking closest to your volunteer site.  http://thememorialtournament.com/patron-info/course-map/

What should I bring with me to volunteer?

Please keep the weather conditions in mind. We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open (admission gates, leader/status boards, hospitality venues, etc.).

What if it is hot, can I wear shorts?

No.  Unfortunately, all men must wear slacks no matter the weather.  The only exception to this is for concessions volunteers.  They work in an enclosed tent; if the weather is expected to be exceedingly hot, the men may wear khaki colored shorts.  The concessions committee chairs will communicate if/when it is permitted.  Women have the option of wearing pants, skort, capri pants or appropriate length shorts for all committees on all days.

 

 

May I wear flip flops or sandals?

No.  For your safety we ask that you wear comfortable closed-toed shoes.

How do I purchase a uniform shirt?

You may order volunteer uniform pieces by selecting Order Uniforms in the right sidebar underneath MY INFO. Volunteer orders will be accepted on-line through April 23rd.  Orders placed on-line and prepaid will be available for pick-up at Credential Distribution on May 22nd.  If you did not order on-line you are able to purchase in the Volunteer Center. during tournament week.  Uniforms will not be available for purchase at Credential Distribution.  Please see FAQ regarding Credential Distribution Details and Volunteer Center hours.

Marshal hats are not available for pickup at Credential Distribution.  Marshals will receive a hat when checking in for your first shift.

NOTE:  Along with a new presenting sponsor for 2022, there will be a new logo.  Items with the current logo will not be permitted beginning in 2022, however, with each volunteer will receive a complimentary tournament shirt next year. We suggest only purchasing items this year if necessary. 

As a volunteer, am I permitted to bring a large bag or small cooler on course when I'm volunteering?

No.  All volunteers must adhere to the PGA TOUR bag policy.  Click here for a list of approved and prohibited bags.

 

What are the hours for Memorial Patron Will Call & VIP Courtesy Center?

 The hours for Memorial Patron Will Call & VIP Courtesy Center are:

Monday, May 31, 2020 7:00 AM-5:00 PM
Tuesday, June 1, 2020 7:00 AM-7:00 PM
Wednesday, June 2, 2020 7:00 AM-7:00 PM
Thursday, June 3, 2020 7:00 AM-7:00 PM
Friday, June 4, 2020 7:00 AM-7:00 PM
Saturday, June 5, 2020 7:00 AM-7:00 PM
Sunday, June 6, 2020 7:00 AM-3:00 PM

*In the case of a rain delay, MPWC will close one hour after the end of play

Are still cameras and video cameras allowed?

Still cameras with lens smaller than 6 inches; no case (During Practice Rounds Only). (For a complete list of prohibited items please see the Terms & Conditions)

How do I find a list of prohibited items?

For a complete list of prohibited items please check the following link: Terms & Conditions

 

How does inclement weather effect shifts?

Weather delays can extend the day for anyone working or volunteering for the tournament.  In the event of a weather delay, you may be asked to stay an additional hour or so.

Are masks required for the 2021 tournament?  What are the approved masks?

Masks are required for all volunteers at the 2021 Memorial Tournament.  You will be provided one mask with your volunteer credentials.

The following are approved volunteer masks:

  • the mask provided with credentials
  • the tournament logo'd mask received in 2020
  • an N95 mask
  • a disposable mask, one color, no logos (other than the Tournament logo)
  • a cloth mask or gator, one color, no logos (other than Tournament logo)

What should I do if I need to cancel my shift in Bears for Children's?

Please email the committee chair at bearsforchildrens@thememorialtournament.com to inform them of the situation. Effective 2018, there is no need to return your badges if you cancel a shift after Credential Distribution.  Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided.  Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.  If canceling a shift drops you below the 8 hour minimum, your volunteer badge will be voided.  If you were given a volunteer badge and a patron (guest) badge for more than 12 hours and canceling a shift drops you below 12 hours, your patron (guest) badge will be voided.  You may come to the Volunteer Center tournament week to receive a one day guest pass in its place.  

What should I do if I need to cancel my Hospitality shift due to an emergency?

Please notify Jennifer Bollinger at 614-204-6715. 

What should I wear for my Hospitality shift?

A smile is a required!  Attire should be the Tournament issued yellow shirt along with khaki bottoms. Men must wear slacks.  Ladies may wear slacks, capris, skort or knee length shorts.   No short skirt or shorts are permitted. Shoes should be comfortable shoes.  Open-toed shoes such as sandals or flip flops, and golf shoes with spikes are not permitted.

How do I check in for Hospitality shifts?

Text Jennifer Bollinger at 614-204-6715 upon arrival at your assigned venue with the following information:  Volunteer Name, Assigned venue location.  Ex: Lisa Colosimo, Nicklaus Club

Do I get a break and when may I eat when I volunteer in Hospitality?

Work with fellow volunteers to take brief breaks (15 minutes) for using restrooms and getting a quick bite to eat.  Hospitality Floaters will also circulate to offer brief breaks.  Please do not eat food at the Check-In Tents or Tables in view of patrons and guests.  Do not accept food or drinks from Hospitality venues even if offered by the host.

What should I do if I need to cancel my shift in Patron Information?

Please email the committee chair at patroninformation@thememorialtournament.com to inform them of the situation.  If canceling a shift places you below the 8 hours requirement, you will need to return your badges immediately to avoid being charged for the Memorial Tournament tickets.  

Where is Memorial Patron Will Call and VIP Courtesy Center located?

Memorial Patron Will Call and VIP Courtesy Center is located in the HNS Sports office at Muirfield Square.  The office is located at the corner of Memorial Drive and Muirfield Drive at 6189 Memorial Drive, Dublin.

Is food provided to volunteers at Memorial Patron Will Call and VIP Courtesy Center as it is located off-course?

Food will be provided for meals during your volunteer hours the week of the tournament.

Am I required to arrive earlier than my volunteer shift time for Memorial Patron Will Call and VIP Courtesy Center?

Yes, we would request that you attend 15 minutes prior to your shift start time for training.

What is a "Sandwich Factory"?

  • “Henry Ford” style production line making all of the cold sandwiches (Ham & swiss, chicken salad, hoagies, turkey & cheddar, veggie (4 cheese) and kids' meals) eaten at the Tournament.
  • The Sandwich Factory is located in the lower level of the Pavilion building which is directly next to the 18th green and large main leader board. It is at the bottom of the hill. Go through the large opening to the left of the laundry. There will be many golf carts parked in front of this area.
  • No uniform is required but be sure to wear comfortable clothes and shoes. 

Where do I park if volunteering in the Sandwich Factory? 

  • Day shift: Park in the "A-lot" volunteer parking area accessed from Crossgate Drive. Crossgate Drive intersects Muirfield drive. Van shuttles will transport you from the A lot to the main entrance gate. A "day"parking pass will be provided in your volunteer packet.
  • Evening shift: After 4pm, SF volunteers will park in the Club House parking lot. You will receive a "night" parking pass in your volunteer packet to enter the Course grounds past the gatehouse on Memorial Drive and park in the MVGC parking lot.
  • Set-up shift:For this shift only, set-up volunteers are to park on the grass in the makeshift fenced parking lot along Dunniker Park Dr. This is a residential street directly east of the MVGC gate house. Updates will be given at a future date regarding parking passes for this shift.

What are the different positions within the Sandwich Factory?

  • Sandwich Production:   Making sandwiches on an assembly line and “fluffing” meats/cheeses.
  • Stand Captain:  7 per shift with at least 5 years SF experience preferred.  They oversee/direct volunteers in the production of sandwiches to fulfill quota, in quality control, fluffing and clean up.  Cooler access is restricted to the committee chairs and the Stand Captains. 
  • Dishwasher - Two dishwashers per shift.Obligation is to wash dishes for only 2 hours, then other 2 hours is spent making sandwiches. Only need to wash dishes, when they start to pile up and then can help in other areas while there are no dishes.  Dishwashers can bring their own gloves to wash dishes. NO gloves will be provided.
  • Set-up shift - A small shift of volunteers with previous SF experience who transition the Sandwich Factory assembly room into a clean, mean sandwich-making machine!  No sandwiches are made.

What are the Sandwich Factory Procedures?

  • Please arrive 10 minutes before your shift begins. You will need to sign in, pick up a plastic apron, plastic gloves, and a white hat – writing your name on both sides.  WASH HANDS!!! Receive instructions from a Stand Captain.
  • All personal items will need to be stored in the community tub near the sign-in table.  You only will have access to these items when you are on your break.  Please keep items to a minimum.  Cell phones need to be turned off or silenced and cannot be used while sandwiches are in production.
  • After quotas are met, all tables must be cleared, cleansed, sprayed with a disinfectant and covered with a table cloth.  Garbage bags replaced, dishes washed, supplies replenished (sticker, boxes, lids).  After all food is covered and put away, the floor must be swept and mopped.  You must sign out before you leave.
  • Volunteers are relieved of their duties by the Stand Captains for a 15 minute break. Typically occurs about 90-120 minutes into a 4 hour shift and occurs table by table- not everyone goes on break at once.
  • While on break volunteers are allowed one bottled water/soft drink in addition to making one sandwich using the meats, cheeses and sauces available at the time. Not all sandwich items may be available for volunteer sandwiches, it will depend on available inventory. NO food or drink is allowed at/near sandwich production lines.
  • Restrooms are located in the hallway just outside the Sandwich Factory assembly room. Always wash your hands upon returning to the Sandwich Factory. 
  • Cell phone use is prohibited while working in the Sandwich Factory and volunteers may use cell phones only during the shift break. 
  • We recycle!  Designated “recycle” trash bags for chicken salad tubs, mayo/salad dressing containers, glass jars, water bottles and cardboard. Soiled food will also be collected in a special bin for composting.

What if there is a rain delay and I am volunteering for a scoring committee (Status Boards, Leader Boards or Scoring and Data Control)?

If you are already at your assigned hole when the rain delay is called, please take your equipment and head to the closest safe house.  If you are unsure where to go, follow the marshals.  If you have not yet reported to your hole, stay in a safe location and report to your hole as soon as the delay is lifted.  If the delay cancels play for the rest of the day, please make sure that your equipment is returned to the volunteer center if you do not see your committee chair.  Please do not take the equipment with you or leave at the hole. 

What are marshals allowed to bring to the course?

  • clear bag
  • no arm chair
  • rain suit
  • wind jacket
  • change of shoes (if it rains)
  • umbrella

What do marshals wear?

Men

  • White Memorial Tournament golf shirt and Khaki pants. 
  • Hat - see below

Women

  • White Memorial Tournament golf shirt and khaki pants, khaki golf shorts or capris.
  • Hat - see below

You may also wear a Memorial Tournament Wind Shirt or Rain Suit. The wind shirt and rain suit can be purchased online.

Hat – You will receive either a Memorial Tournament baseball cap or Memorial Tournament floppy hat. You must select which hat you would prefer when registering on-line. If no selection is made you will receive the baseball cap. You will receive your hat the first day you are scheduled to work at check-in, in the volunteer tent.

Where do marshals report for duty?

Volunteer tent – located on the west end of the driving range.

What time do marshals report?

Please refer to the documents in the Marshal Resources section (in the menu to the right). Report according to your hole assignment.

What time does the marshals day end?

When play is completed on your hole and you are released by your hole captain.

What if I cannot fulfill my Marshal duties?

Please inform us as soon as possible if you are unable to Marshal. You will need to return all of your Marshal packet to avoid being charged for the Memorial Tournament tickets.

What is the Marshal Committee phone number?

All marshals have a duty to contact us as soon as possible if their schedules have changed and cannot fulfil their duties for that day.

Phone number: 614-889-6728 or email Ike Wampler at workiw@msn.com

What if I have trouble registering as a marshal online?

Please call Ike Wampler at 740-412-6264.

What if I know someone who would like to Marshal? 

Submit their full name, address, phone number and email at check-in in the Marshal Tent or email Ike Wampler at workiw@msn.com.

Are masks required for the 2021 tournament?  What are the approved masks?

Masks are required for all volunteers at the 2021 Memorial Tournament.  You will be provided one mask with your volunteer credentials.

The following are approved volunteer masks:

  • the mask provided with credentials
  • the tournament logo'd mask received in 2020
  • an N95 mask
  • a disposable mask, one color, no logos (other than the Tournament logo)
  • a cloth mask or gator, one color, no logos (other than Tournament logo)

Do shuttle drivers receive credentials?

Shuttle drivers who are signed up for 1 shift (8 hours) receive a credential for the day they are driving. Drivers with multiple shifts totaling 12-20 hours receive a credential for all days during tournament week. Drivers with multiple shifts totaling 21+ hours receive a credential to the tournament grounds for the week as well as an additional badge for a guest or friend, also good for the week.

Why should I volunteer to be a shuttle driver?

  • You can donate your hourly wage to an organization of your choice or be paid directly.
  • Receive a credential to the tournament grounds, for the day you volunteer or for the week based on the number of hours you sign up for.
  • You receive a meal voucher (1 sandwich, 1 snack, 1 non-alcoholic drink) for each shift.
  • Help our community host a top quality PGA TOUR event.
  • Make a difference in your community.

How long are the shuttle driver shifts?

Shifts range from 5-8hrs. Some drivers also choose to do double shifts for additional hours. Please go to the OPPORTUNITIES tab, scroll down to "Shuttle Drivers" and click the button for scheduling to view all available shifts and times.

What is the difference between Shuttle Drivers and Courtesy Cars/Transportation?

 

Shuttle Drivers transport PGA TOUR caddies, corporate clients, media, Tournament staff, and volunteers to and from Tournament parking to the course. Courtesy Cars/Transportation transport select guests of the Tournament from the airport, hotels, and other locations around the city.

How do we check in on the day we work?  Where do we receive keys to the van on the day we work?

Shuttle Drivers check in at the shuttle headquarters located in the northwest corner of the 19th hole lot.  This lot is located on Dublin Road, just south of Glick Road.  All check in/out and vehicle assignments are done at the headquarters.

How will I know the route I am driving?  Are directions provided?

You will be assigned to a route by your supervisor for each shift you drive.  A map book with directions is provided in each shuttle vehicle.  While you are assigned to one route, occasionally, you may be asked to assist on another route based on volume needs.  

Are breaks allowed during driving shifts?

Yes.  These will be coordinated with the supervisors on duty.  Do not leave without permission as shuttles are always operating.  Meal and restroom breaks will be rotated through all the shuttles over the course of the shift.

Do shuttle drivers earn an hourly wage?

Yes! After registering at https://volunteers.thememorialtournament.com/ , you must “apply” online at mvgc.org to get on file for payroll.

  • In the bottom right corner, click on MVGC Careers.
  • Search job openings under the Memorial Tournament.
  • Select Shuttle Drivers and follow the instructions until application is completed.
  • Not completing this step will delay payment being sent.
  • You will clock in and out of each shift. Timesheets will be verified before being submitted for final approval.

How do I donate my wage to an organization of my choice?

  • When you register and create your profile at https://volunteers.thememorialtournament.com/ , please make sure to select “shuttle driver” as your volunteer type so you get on the appropriate committee list.
  • As you complete your online profile, you have the option to select an organization listed under “Please track my hours towards the following organization”. If one you wish to donate to is not listed, please contact the administrators at shuttles@thememorialtournament.com to get it added to the list.
  • A check will be sent to your organization following tournament week. A W9 MUST be submitted for your organization of choice (only one needs to be submitted if multiple people are from the same organization).

What is the uniform policy?

  • A White T-Shirt with the Memorial Tournament Logo will be provided (A polo does not need to be purchased unless you are volunteering for another committee that requires it).
  • Men may wear khaki (tan) long pants and closed toe shoes. 
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.
  • Hats and visors should have the current logo or no logo. 
  • Jackets must have the current logo or no logo.
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts.

 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

Are masks required for the 2021 tournament?  What are the approved masks?

Masks are required for all volunteers at the 2021 Memorial Tournament.  You will be provided one mask with your volunteer credentials.

The following are approved volunteer masks:

  • the mask provided with credentials
  • the tournament logo'd mask received in 2020
  • an N95 mask
  • a disposable mask, one color, no logos (other than the Tournament logo)
  • a cloth mask or gator, one color, no logos (other than Tournament logo)

How long are shuttle ambassador shifts?

Due to the location and standing on pavement, ambassador shifts are only 4 hours. We ask that you pick up another ambassador shift if you do not meet the minimum volunteer hour requirement of 8 hours, or select another shift with a different committee.

Is there a minimum number of hours required to be a shuttle ambassador?

The minimum hours for a shuttle ambassador is 4. All shuttle ambassador shifts are 4 hours due to the location and standing on pavement for the duration of their shift. However, all volunteers need to meet the minimum requirement of 8 hours. If you select only 1 ambassador shift, then in order to receive some of the volunteer perks, you will need to select another shift with a different committee to exceed the 8 hour requirement.

 

 

What is the uniform policy?

  • A Yellow T-Shirt with the Memorial Tournament Logo will be provided (A polo does not need to be purchased unless you are volunteering for another committee that requires it.)
  • Men may wear khaki (tan) long pants and closed toe shoes.
  • Ladies may wear khaki (tan) slacks, capri pants, shorts, or skorts and closed toe shoes.  Shorts and skorts must be walking length or just above the knee.
  • Hats and visors should have the current logo or no logo.
  • Jackets must have the current logo or no logo.
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts.

 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

Do Shuttle Ambassadors earn an hourly wage?

Yes! After registering at https://volunteers.thememorialtournament.com/ , you must “apply” online at mvgc.org to get on file for payroll.

  • In the bottom right corner, click on MVGC Careers.
  • Search job openings under the Memorial Tournament.
  • Select Shuttle Drivers and follow the instructions until application is completed.
  • Not completing this step will delay payment being sent.
  • You will clock in and out of each shift. Timesheets will be verified before being submitted for final approval.

What if I want to volunteer my time?

  • You are able to donate your hourly wage to an organization of your choice. We have several groups in the community that use this as a fundraising opportunity
  • When you register and create your profile at https://volunteers.thememorialtournament.com/ , please make sure to select “shuttle driver” as your volunteer type so you get on the appropriate committee list.
  • As you complete your online profile, you have the option to select an organization listed under “Please track my hours towards the following organization”. If one you wish to donate to is not listed, please contact the administrators at shuttles@thememorialtournament.com to get it added to the list.
  • A check will be sent to your organization following tournament week. A W9 MUST be submitted for your organization of choice (only one needs to be submitted if multiple people are from the same organization).

Are masks required for the 2021 tournament?  What are the approved masks?

Masks are required for all volunteers at the 2021 Memorial Tournament.  You will be provided one mask with your volunteer credentials.

The following are approved volunteer masks:

  • the mask provided with credentials
  • the tournament logo'd mask received in 2020
  • an N95 mask
  • a disposable mask, one color, no logos (other than the Tournament logo)
  • a cloth mask or gator, one color, no logos (other than Tournament logo)

What are EMS allowed to bring to the course?

  • Clear bag

  • No arm chair

  • Rain suit

  • Wind jacket

  • Umbrella

What do EMS workers wear?

  • Red polo shirt with EMS logo

  • Black/Navy Blue pants (no shorts, capri pants allowed)

  • Black shoes/boots

Where do EMS report for Duty?

• First Aid Headquarters

What time do EMS report?

  • Monday, 0800

  • Tuesday 0800

  • Wednesday through Sunday an hour before play is scheduled to start.

  • If you are going to be late, due to getting off shift, please let the chairman know.

What time does the EMS workers’ day end?

• The day is complete 1 hour after close of play.

What if I cannot Full-fill my EMS worker duties?

• Please inform us as soon as possible if you are unable to work. You will need to return all of your packet to avoid being charged for the Memorial Tournament tickets.

What are the EMS committee member's phone numbers?

Ken Peters 614-560-9917

Tina Quinn 614-395-6824

Ray DiLisi 614-565-6504

Buddy Jackson 513-678-3299

What if I have trouble registering as an EMS volunteer online?

Please call either Ken Peters (614-560-9917) or Tina Quinn (614-395-6824).

What if I know someone who would like to volunteer for EMS?

Have them register online.  If they have questions, please have them email full name, address and phone number to Ken Peters and Tina Quinn at memorialtournamentems@yahoo.com

Why should I volunteer?

  • The Tournament provides a donation to Nationwide Children's Hospital.
  • In 2019 the donation was over $2.1 million.
  • Be part of the excitement close to the action.
  • Help our community host a top quality PGA TOUR event.
  • Make a difference in your community.
  • Network with other volunteers and staff.
  • Build friendships that will last a lifetime.

What do I receive for volunteering for EMS at the Memorial Tournament?

  • Volunteer 8-11 hours and receive ONE Volunteer Badge (good for admittance each day of tournament week) and ONE course entrance gate voucher for a guest (good for any one single day admission).
  • Volunteer 12 or more hours and receive ONE Volunteer Badge (for admittance each day of tournament week) and ONE Patron Badge for a guest (good for admittance each day of tournament week).
  • Volunteer for a shift of 8 hours or less and receive ONE set of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink) good only on the day(s) you are volunteering.
  • Volunteer for a shift of 9-12 hours and receive TWO sets of meal coupons (1 sandwich, 1 snack, 1 non-alcoholic drink, each) good only on the day(s) you are volunteering.
  • Most volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. Frequent shuttles are provided between the A Lot and the Main Gate entrance on Memorial Drive. The exception to this is if other parking is provided based on location of your volunteer assignment.
  • All volunteers have access to the Volunteer Center only on the day(s) you are volunteering and in full uniform. We ask that you PLEASE do not enter the center on days you are not working (unless picking up credentials). Please do not bring non volunteers into the center with you at any time. Thank you for understanding.

What is the minimum number of hours/days/shifts I am required to volunteer for EMS?

One day, a 12 hour shift.

What is the uniform policy for EMS?

All volunteers must adhere to the uniform requirements unless specifically noted under each unique committee description.

  • The official EMS uniform consists of the Red Memorial Tournament polo shirt.
  • EMS workers wear black/navy blue long pants and closed-toed black shoes or boots.
  • Hats and visors should have the current logo or no logo.
  • Sweatshirts are allowed with acceptable logos.
  • Remember, only uniform pieces with the current logo should be worn during your volunteer shifts.

 

Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

What, when and where is credential distribution?

EMS committee chairs will pick up your credential packet and distribute it to you.

What if I didn't order my uniform shirt online and need to purchase one?

EMS shirts will be available at the Volunteer Center during tournament week and on Sunday, July 12.

 

What are our volunteer roles and responsibilities?

EMS/First Aid volunteers are the first line of medical care for patrons, volunteers, and players.

  • Smile and make visitors feel welcome and appreciated.
  • Be attentive to your position on the grounds or at your designated location.
  • Be respectful of players, sponsors, spectators, Club members and fellow volunteers.
  • Be flexible. 
  • If you are available to work additional shifts, please let your Committee Chair know.
  • Report in full uniform ON TIME and READY TO WORK your shift. There could be heavy traffic, please plan accordingly.

Where do I park when I am volunteering?

Volunteers receive ONE parking pass to the A Lot parking lot, good on the day(s) you are volunteering. The lot is located on Crossgate Dr., east of Muirfield Drive. The shuttle is for volunteers only (on days they are volunteering) and runs between A Lot and the main gate on Memorial Dr. The shuttles run from 4:30 am to 8 pm. For evening shifts, a shuttle runs from 8 pm to midnight from the Clubhouse to A Lot.

If you received a different parking pass, your directions will be on the back of the pass.

If you are volunteering near other non-permitted lots, you are welcome to park there. Example: Volunteers can park in the 6th tee lot off Glick Road and enter near the 6th tee.

What is the mobile device policy on course?

MOBILE DEVICE POLICY

  • Devices must be on silent at all times; flash may not be used.
  • Devices may be used to capture video, audio and photos (content) in all areas throughout Tournament week.
  • Content may be used for personal purposes (e.g., personal social media); no commercial use.
  • No live streaming or real-time coverage (e.g., no shot-by-shot coverage).
  • Data use (e.g., texting) is permitted in all areas throughout Tournament week.
  • Phone calls are allowed only in designated areas.
  • Please be respectful of play and do not interfere with players, caddies or media.
  • All posted signage and instructions from Tournament staff must be observed.
  • Failure to comply with this policy may result in revocation of your ticket.

To ensure an enjoyable experience for fans and the proper competitive environment for players, the Memorial Tournament reserves the right to confiscate phones or devices from violators of this policy. Confiscated phones can be retrieved at the completion of play at Lost and Found located at the Patron Information Center on the walk from the Main Gate entrance.

What is the bag policy?

Click here for a list of acceptable bags and prohibited bags.

What is the alcohol policy for volunteers?

The consumption of alcoholic beverages before or during volunteer shifts is not permitted. Volunteers who are seen consuming alcohol or suspected of being intoxicated will relieved of their duties and their badges must be returned. If you plan to be a spectator after your shift and consume alcohol, you must change out of your volunteer uniform.

What is the autograph policy for volunteers?

No volunteer may use his or her position to solicit player autographs.  However, off duty volunteers, not in uniform, may request player autographs, along with all patrons, Monday - Wednesday, only.

Where does the volunteer shuttle from A Lot drop me off?

The volunteer shuttle runs continuously from 4:30am - 8pm from A Lot to the main gate on Memorial Drive.  

What is the badge policy if I cancel my shifts after receiving my tournament badges/credentials?

Badges are provided in exchange for volunteering. If a volunteer fails to meet the volunteer hours requirement for issued badges (whether the result of canceling shifts or not showing for shifts), the badges will be voided. Selling a Volunteer Badge or a Patron Badge given in exchange for volunteering is also prohibited. Volunteers found to have sold their badges will have the badges issued to them voided. Patrons/Volunteers with voided badges will not be permitted entrance to Tournament grounds.

What if canceling a shift causes me to drop to less than the original 12+ hours I was registered for?

  • If you were originally scheduled to volunteer 12 or more hours and received ONE Volunteer Badge and ONE Patron Badge and you cancel a shift resulting in your total number of volunteer hours to drop to between 8 and 11 hours, your ONE Patron badge will be voided. You may go to the Volunteer Center during tournament week to obtain a one day Course Entrance Gate Voucher to replace your ONE Patron Badge.

How do I make a change or cancel a volunteer shift?

You are able to modify your schedule by going to View My Schedule in the right sidebar under MY INFO until late April/early May. At that time the modify buttons are de-activated and you will need to contact your Committee Chair to make adjustments.

You can find your Committee Chair contact information under the Opportunities tab or the Contact tab at the top of the page.

How do I return my badges if I canceled my shifts?

Effective 2018, there is no need to return your badges if you cancel a shift after Credential Distribution. Volunteers who cancel shifts, no show for shifts, or otherwise violate the badge policy will have their badges voided. Volunteers/Patrons with voided badges will not be permitted entrance to Tournament grounds.

What is proper golf tournament etiquette?

The following are rules to follow when working to help insure that both contestants and spectators have the most enjoyable week possible:

  • Volunteers are NOT allowed to ask for autographs while on duty.
  • Please stay behind the gallery ropes and cooperate with the marshals.
  • Please remain quiet and still throughout each shot and do not move until all players in the group have played or holed out.
  • Please walk carefully. Never run.
  • Please dispose of trash properly and recycle.
  • When Marshals raise their hand, please stop walking, and talking and wait until the arms are lowered.

How do I know where each player is during his ground at a given time?

To determine a players current location, use the following example: player tees off from Hole No. 1 at 8:45 a.m.; he should play each hole in approximately 15 minutes, which should place him at Hole No. 4 at 9:30 a.m., Hole No. 9 at 10:45 a.m., etc.

How do I find my schedule?

Login to the registration site and select View My Schedule in the right sidebar under MY INFO.

When and where is the Volunteer Celebration?

There will not be a Volunteer Celebration this year due to the continuing pandemic concerns.  We hope you join us for a celebration in 2022.

 

When do I receive my meal coupon(s)?

Your Committee Chair will distribute your meal coupon. Please remember: Committee Chairs manage large groups of volunteers. Please be patient. Communicate with your Committee Chair if you need a break, or plan ahead and eat before or after your shift.

Where is lost and found?

Lost and Found is located on the Service Drive at the Patron Information Tent.

Where can I find a course map online?

Please find the course map at:  http://thememorialtournament.com/patron-info/course-map/ 

Are there any hotels with special rates for volunteers?

There are no special rates or reserved rooms for volunteers at this time.  We recommend you make individual arrangements with hotels as early as possible.

What should I bring with me to volunteer?

Please keep the weather conditions in mind.  We suggest hats/visors, ponchos and sunscreen if you will be working at locations that are out in the open.

How do I purchase a uniform shirt?

You may order an EMS uniform shirt by selecting Order Uniforms in the right sidebar under MY INFO.  Uniforms that have been ordered and paid for via the website will be available for pickup at Credential Distribution on Saturday, May 22nd from 9am - 1pm at The Exchange at Bridge Park, Dublin.  Online ordering is available through Friday, April 23rd.  Uniform pieces will NOT be available for purchase on the 22nd.  Uniforms will only be available for purchase in person in the Volunteer Center during tournament week.

NOTE:  Along with a new presenting sponsor for 2022, there will be a new logo.  Items with the current logo will not be permitted beginning in 2022, however, with each volunteer will receive a complimentary tournament shirt next year. We suggest only purchasing items this year if necessary. 

As a volunteer, am I permitted to bring a large bag or small cooler on course when I am volunteering?

All bags must adhere to the PGA TOUR bag policy.  

Are still cameras and video cameras allowed?

Still cameras with lens smaller than 6 inches, no case, are permitted during practice rounds only.  For a complete list of prohibited items, please see the Policies & Prohibited items at the following link:.https://www.thememorialtournament.com/patron-info/policies-and-prohibitied-items/

How do I find a list of prohibited items?

For a complete list of prohibited items, please see the following link: Terms & Conditions